Presents a nine point "User Friendly Index" scale used to describe increasing or declining degree of computer system friendliness. Terms to denote the user system such as intimate, friendly, cordial, polite, crabby, ornery, hostile, and vicious are discussed. Seven references are cited. (EJS)

Discusses performance measures for libraries that will indicate the goodness of the library and its services. Highlights include a general evaluation model that includes input, process, output, and outcome measures; balanced scorecard approach that includes financial perspectives; focusing on strategy; strategies for change; user criteria for…

Results from one of a series of cooperative projects to study public access to online catalogs are discussed. This report focuses on a survey of 1,152 users and 1,315 non-users of six computer systems at seven libraries, with library participants including (1) Claremont Colleges Library, which uses the Claremont Total Library System; (2) the…

Presents detailed guidelines based on the literature for screen layout and design of online catalogs, and discusses the potential advantages in terms of number of transactions per hour and user satisfaction. Further research questions are suggested and an extensive bibliography is provided. (CLB)

In 1981 and 1982, a group of 5 organizations conducted a coordinated study of public online catalog users and nonusers in 31 research, academic, community college, public, and governmental libraries with 17 different online catalogs. It was found that: (1) the most important user characteristic linked with success and satisfaction in using online…