The second of two parts, this article develops a taxonomy of value-in-use for library and information services based on user assessments and proposes methods and instruments for similar studies of library and information services in general. Divides value of services into three classes: reasons for use; quality of interaction; and worth, benefits…

Describes the development of a taxonomy of the value of library services based on users' assessments from five large research libraries. Highlights include empirical and derived taxonomy, replicability of the study, reasons for using the library, how library services are related to time and money, and a theory of value. (LRW)

Discussion of human/system interactions that are fundamental to online searching focuses on studies that examined online searchers' performance on DIALOG when they searched specific users' questions. Cognitive tests that were given to searchers are described; and calculating the odds for relevance, precision, and recall is explained. (four…

This two-volume document describes a study which focused on characterizing the elements involved in information seeking and retrieving, particularly in relation to the cognitive decisions and human interactions involved in online information retrieval. The study objectives were to conduct experiments and observations, under conditions as close to…