Purpose: This study will evaluate the organizational effectiveness of an artificial intelligence (AI)/machine learning (ML) recommender system at a higher education institution. It will determine the positive or negative net benefits (i.e., organizational effectiveness) of utilizing the D&M ISSM. Background: Identifying the value and efficacy…

The purpose of this qualitative research study was to illustrate the experiences of transfer students interacting with community college librarians for instruction and research assistance. This research study was guided by one research question: (RQ1) How do transfer students at community colleges who frequently meet with their community college…

The Internet is a critical tool for higher education institutions as they rely upon their web presence for interaction with multiple stakeholders, including current and prospective students, parents, faculty and staff, and the community (Hong & Kiousis, 2007). As colleges count upon their websites to serve as the primary medium for presenting…

We explored how students view the teaching evaluation process and assessed their self-reported behaviors when completing student evaluations of teaching (SETs). We administered a 28-item survey assessing these views to students from a cross section of majors across 20 institutions (N = 597). Responses to this measure were analyzed using…

This study evaluates whether or not community college libraries have in place the characteristics necessary to develop digital branch libraries to meet the expanding and changing needs of their publics. Using Hon and Grunig's (1999) relationship building criteria as a framework, 98 community college library websites were analyzed to determine…

The Hong Kong Design Institute (HKDI) is a leading design education institute in Hong Kong under the Vocational Training Council (VTC) group. Opened in September 2010, the HKDI Learning Resources Centre is a specialist library for the study of art and design. The mission of the HKDI Library is to support and promote the academic goals of the…

This study explores student success courses from the student perspective to answer three questions: What topics do students find the most useful? What teaching methods do the students find most helpful? How can these courses be customized to better serve the students? The purpose of this study is to interview students from a number of community…

All of us, regardless of experience or achievement, need an occasional reaffirmation of our core knowledge and beliefs. This un-embellished narrative of a real-life reference interview reinforces the importance of persistent but polite attentiveness to the unexpressed needs of library users and, it is hoped, serves as an inspirational reminder not…

Since the advent of the Internet and particularly the ability to search pages on the World Wide Web, the role of the library in this information age has been changing rapidly; no longer is it possible to only be an expert on collections, subject categorization and call number organization, the librarian must also be a technologist and a diviner of…