"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…

The MAP (Model Advisement Procedure) is a comprehensive, systematic approach to developmental student advisement. The MAP was implemented to improve advisement consistency, improve student preparation for internships/senior projects, increase career exploration, reduce career uncertainty, and, ultimately, improve student satisfaction with the…

This study measures the return on investment (ROI) of the Syracuse University library. Faculty and students at Syracuse University were surveyed using contingent valuation methodology to measure their willingness to pay in time and money for the services of the academic library. Their travel time and use of the online library was measured to…

This article discusses commuter students' experiences with the academic library, drawn from a qualitative study at the City University of New York. Undergraduates at six community and baccalaureate colleges were interviewed to explore how they fit schoolwork into their days, and the challenges and opportunities they encountered. Students…

This article reports upon the assessment and research activities undertaken by a research group of faculty librarians at Hunter College regarding the perceptions, awareness, and usage of library services by non-librarian faculty members. Given the initial directive to measure faculty satisfaction with library services, the research group developed…

Nearly two years ago, the Center for an Urban Future published "Branches of Opportunity," a report documenting that New York City's public libraries have become more vital than ever, and are serving more New Yorkers in more ways than ever before. This new report provides an exhaustive analysis of the libraries' capital needs and offers a…

There are a wide variety of e-government information and services that small business owners and managers can utilize. However, in spite of all of the service incentives and initiatives to promote e-government, research studies have shown that this information is not widely accessed. Studies that explore the utilization of e-government information…

High school principals (N=26), counselors (N=24), students (N=179), and parents (N=123) were surveyed concerning their satisfaction with computerized career information delivery systems. Results show that career information delivery systems have won broad-based acceptance as resources for traditional counseling tasks. (CH)

In order to provide users with increased access to information and recreational materials, all libraries should be included in shared resource planning with the state providing incentive funding. The State Education Department would encompass all libraries, museums, botanical, and zoological entities to promote cooperative, imaginative library…

Describes a survey of 213 day care centers and public libraries designed to show the extent of library programs for day care children and workers and whether they are meeting audience needs. Discussion includes rate of library use, type of services offered and used, and a comparison between services offered and services requested. (15 references)…

A study was conducted to develop a model for a computer-based career information delivery system for use in New York State occupational education programs. The study included a literature review and five major substudies (information validation, user satisfaction, and vendor surveys; site visits to selected schools and agencies using career…

A survey of academic librarians in New York State (n=139) regarding their attitudes toward the Internet as a reference tool creating user and nonuser profiles incorporating gender, age, experience, access, and training. Researchers examined factors contributing to successful Internet use and to nonuse and made recommendations on how to integrate…

Seven pilot New York State Education Information Centers (EICs) were established in 1980 to provide comprehensive information referral and advisory services to adults and out-of-school youth on education, job, and career-related topics. The EICs are located in Brooklyn, Harlem, Hempstead, White Plains, Plattsburgh, Syracuse, and Jamestown. Last…