"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…

Introduction: This paper describes the findings of a study of 1517 public library Websites in Australia, Canada, and the United States over a period of four years. These Websites are referred to as 'electronic branches' of the libraries, thereby extending the definition of physical library branches into the digital realm. The purpose of the…

Parents and policymakers have long sought to measure the quality of their public schools and to report that publicly in ways that are fair and equitable. In recent years, with a renewed focus on student outcomes, this effort has become a very public and sometimes acrimonious debate. With this project, Education Commission of the States (ECS)…

Assessment in United States higher education has become very important in recent years. Virtually all colleges and universities are now striving to prove through empirical evidence that they are committed to improving student learning. Created in late 2005, the US Department of Education's Commission on the Future of Higher Education was charged…

Electronically supported learning has increasingly been introduced and accepted into the academic community over recent decades, and a variety of new digital learning tools have been developed to serve students both for distance education and on-campus blended learning. To serve our distance education nursing students, we recently developed unique…

Voice over Internet Protocol- (VoIP) enabled online learning service providers struggling with high attrition rates and low customer loyalty issues despite VoIP's high degree of system fit for online global learning applications. Effective solutions to this prevalent problem rely on the understanding of system quality, information quality, and…

Bill Schickling has spent a good chunk of his professional life at what is now Polaris Library Systems, shaping both the older Galaxy system and the newer Polaris integrated library system (ILS). When he joined the company as a programmer in 1987, it was still part of Gaylord, known mostly for its furniture and supplies division. Schickling was…

Managing a business requires vigilance and diligence. Small business owners are often ignored by IT vendors and inundated by the choices of software applications and therefore, need help finding a viable operating software solution for small business decisions and development. The extent, if any, of a significant influence of operational software…

Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…

Little is known about how Deaf people perceive, access, and utilize interpersonal and media sources for health information. In light of the scarcity of research on health information management among this group, a two-phase study was conducted that included eight focus groups (N=39) and survey data (N=366) with Deaf participants to determine the…

The Taiwan travel information resources used by American, German, and Japanese tourists in 2006 are identified and analyzed in this study. Differences among demographic groups regarding types of information accessed, spending behaviors, and levels of satisfaction with available travel resources were examined. The study was based on analysis of…

Issues 266 through 282 of "Fast Facts" from the Library Research Service present data collected from libraries in Colorado and throughout the nation. Topics addressed in these "Fast Facts" from 2009 include interlibrary loan in academic libraries, public librarian salaries, book, newspaper, and periodical prices from 2004 to…

As critical thinking, student-centered learning, and assessment have become essential to the mission of institutions of higher education, librarians are increasingly challenged to assist the university in meeting these goals by teaching information literacy. Information seeking behavior of students has been studied as faculty and librarians…

Undergraduate research (UR) is widely promoted by faculty, administrators, institutions of higher learning, government laboratories, private industry, professional associations, and funding agencies as an effective method of training college students pursuing careers in science, technology, engineering, and mathematics (STEM) disciplines at…

Libraries share a perception of embracing and providing for all users. However, they also share a common philosophical stance shaped by librarians' individual discursive formations and the dominant cultural hegemony that values some users over others. Latinos constitute one of the fastest-growing, nondominant populations in the United States, and…