The Hong Kong Design Institute (HKDI) is a leading design education institute in Hong Kong under the Vocational Training Council (VTC) group. Opened in September 2010, the HKDI Learning Resources Centre is a specialist library for the study of art and design. The mission of the HKDI Library is to support and promote the academic goals of the…

Community colleges can use market surveys to better understand the delivery of library services from the standpoint of the end user. One such survey, LibQUAL+, measures library service in three dimensions: 1. Affect of Service (patron interaction with library staff); 2. Information Control (availability of needed resources and ease of accessing);…

Student use of electronic books has become an accepted supplement to traditional resources. Student use and satisfaction was monitored through an online course discussion board. Increased use of electronic books indicate this service is an accepted supplement to the print book collection.

All of us, regardless of experience or achievement, need an occasional reaffirmation of our core knowledge and beliefs. This un-embellished narrative of a real-life reference interview reinforces the importance of persistent but polite attentiveness to the unexpressed needs of library users and, it is hoped, serves as an inspirational reminder not…

Describes the library instruction program at Miami-Dade Community College, a self-instructional library skills program consisting of a two-part manual, review exercises, "hands-on" assignments, and computer-scored tests. Reports on faculty and student responses to the program. (DMM)

Describes a study of the newly implemented online library catalog system at the Tarrant County Junior College District libraries, conducted to determine how heavily terminals were used and by whom, use of search aids, and user satisfaction. Describes the catalog and study purposes, procedures, and results. Includes recommendations. (CBC)

Examines how technology has changed the library systems since the 1970s and 1980s. Asserts that information retrieval has gained a speed and immediacy that it did not have a decade ago, and that library users have expectations of convenience when using electronic information sources, which has caused reference librarians to rethink traditional…

Presents the results of a survey that studied attitudes toward research and students' experiences at the West Bank Campus Library of Delgado Community College in New Orleans. Asserts that students previously unfamiliar with academic libraries and electronic resources were intrigued enough to practice and become capable end users. (VWC)

Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)

This study examines college libraries so as to determine whether or not they have successfully adapted to reforms at their colleges, based on Terry O'Banion's concept of the learning-college. Although numerous studies exist documenting the transformation of community colleges to the learning-college concept, few empirical studies have clarified…

Although much attention has been given to the process of teaching older patrons about new technologies, the following study shows that younger patrons often require instruction in older technologies to feel comfortable using information in those formats. A survey was conducted among 80 undergraduate and graduate students aged 18-30, at the…

Internet and communications technologies have changed the way academic research is performed. Although at first reluctant to have their students use subscription online database articles as resources for papers, faculty in community and junior colleges have embraced the new research methods. However, their need to have students use solid…

Since the advent of the Internet and particularly the ability to search pages on the World Wide Web, the role of the library in this information age has been changing rapidly; no longer is it possible to only be an expert on collections, subject categorization and call number organization, the librarian must also be a technologist and a diviner of…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)