Academic libraries by nature serve as spaces for communities of learners to gather. Careful design and marketing of spaces to meet specific needs, staffed by experts to facilitate and guide such learning, enhance the impact of "library as place." In this article, the author shares two examples of collaborations that have resulted from partnerships…

People using libraries will expect to receive more of what they provide in more ways and in more places. It's already the case that people presume they should be able to do things they can do at the library through the web. Because they can do that, they presume they can use the libraries through their phones and their tablet computers. To some…

Successive waves of technology change what is possible in information services, and to stay relevant, information professionals face two challenges. First, they must be willing to learn all about the new tools as they appear. Second, they must learn--or relearn--the crucial characteristics of users. In this article, the author focuses on the…

In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

Since the early 1990s, the Lloyd Sealy Library, where all four of this article's librarian-authors work in various capacities, has been providing the students and faculty of John Jay College of Criminal Justice with extensive electronic access to books and journals. In early 2009, the librarians at Lloyd Sealy decided to test a recent electronic…

During spring quarter 2008, the Western Washington University (WWU) Libraries established an interactive bloglike environment called "14 Days to Have Your Say" with the intention of gathering new ideas and feedback about the libraries from the university community. The environment was developed as a fairly simple Drupal site. The project…

Reviews the Internet and intranets, private communications networks within organizations. Examines extranets (organization's intranet offering password-protected external customer and supplier access to selected portions of its intranet) highlighting the viewpoint of librarians. Discusses extranet issues (security, access, user satisfaction),…

Examines library automation product introductions and conversions to new operating systems. Compares user satisfaction ratings of the following library software packages: DOS/Windows, UNIX, Macintosh, and DEC VAX/VMS. Software is rated according to documentation, service/support, training, product reliability, product capabilities, ease of use,…

Suggests that one of the best ways to get word-of-mouth marketing of library technology is to provide "usable" products and services. Provides an international standards definition on usability and notes that understanding usability combines an understanding of user needs/wants with an understanding of goals, functions, and limitations…

Adams Memorial Library (Pennsylvania) and Wichita Public Library Comotara Branch (Kansas) are examples of libraries that successfully partnered with supermarkets to house their facilities. Library services are automated, convenient, and make access easier for users. Conflicts occurred when trying to match library hours with store hours, but such…

Describes how St. Mary's University Academic Library (San Antonio, Texas) sought to avoid end-user "CD-ROM information overload." The resulting CD-ROM user instruction strategy, and the library's long-range plans, are profiled. (MAB)

This user ratings survey focuses on bibliographic citation management software; its value to manage citation databases; and its ability to provide reports that adhere to standard bibliographic styles for publications. Service and support, reliability, ease of use, vendor integrity, and user satisfaction are discussed for each of seven software…

Contains profiles of integrated online library systems (IOLS) software for special libraries, along with a chart that compares key features and functionalities for both circulation control and online catalogs. The software packages of 18 separate vendors are represented. Profiles were assembled from previously published information, including…

The Internet is many things to many people. Some see the Internet as the Wild West, a yawning wilderness waiting to be tamed and cultivated. For companies like eBay, the Internet is a steady, transaction-based revenue stream. For the dot-com companies, the Internet was perceived as a California gold rush. In terms of online library programming for…

Describes the Cleveland Free-Net, an information networking project of Case Western Reserve University and the Community Telecomputing Laboratory that provides electronic access to resources such as library catalog and reference services, government information, and health information to Cleveland's citizens. (EA)