This paper investigates the moderating influence of library size on the relationship between library space attributes and learning satisfaction. Employing a quantitative methodology, a sample of 196 university library users in Ghana was selected to investigate the perceived impact of repurposed library spaces on learning satisfaction. The author…

Libraries in Nigeria have long struggled to adequately serve the information needs of visually impaired individuals, particularly those who are literate. Despite this, scholarly research addressing these issues in South-Eastern Nigeria is lacking, highlighting the urgency of investigating predictors of user satisfaction among visually impaired…

The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for…

This study examined undergraduate students' satisfaction with the access to the University Library Websites. Through a survey research approach, the study distributed questionnaire to a sample of 54 final-year Library and Information Science undergraduate students selected from two Library schools in two different universities. Five research…

The purpose of this study was to assess the convenience and accessibility of library services to users with disabilities at Aligarh Muslim University in India. The study utilized both quantitative and qualitative methods through questionnaires, interview and remarks applying the IFLA checklist to investigate the scenario. The study established…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

With the migration from Docutek to Ares Course Reserves management system, the University of Denver's Penrose Course Reserves department reached out to faculty at the university through a mixed methods survey to determine their level of satisfaction. The Ares system, reserve-related improvements, and communication results are discussed. (Contains…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

Research shows that academic libraries can be difficult to navigate and that students are often frustrated with not being able to find the right materials. This current study attempts to identify access barriers in FSU's Strozier Library by assessing the effectiveness of signs and directories, as well as wayfinding patterns of both undergraduate…

Even though Material Bookings modules have existed in some form for over 20 years, studies remain curiously absent from the literature. In an effort to begin this dialogue, a case study of implementing Innovative's Material Bookings module at the University of Nebraska at Omaha's Criss Library is presented. A survey assessing user satisfaction and…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The purpose of this study was to explore the adaptive measures that academic libraries perform when implementing and operating a 24-hour schedule. Five in-depth interviews were conducted with current managerial-level librarians at 24-hour academic libraries. The exploratory interviews revealed similar measures for security, budgeting, employee…

The library landscape is changing at a fast pace, with an increase in the demand for study space including quiet, individualized study space; open group study space; and as enclosed group study space. In large academic libraries, managing limited high-demand resources is crucial and is partially being driven by the greater emphasis on group…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

This article analyzes a textbook collection project that spanned three semesters at the University of Minnesota. The project consisted of collecting extra copies from professors in several departments and placing the items on reserves for short term circulation; there was a small amount of money dedicated to the project. An analysis of circulation…