When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

This article describes how York University analyzed the results from its 2010-11 implementation of the Measuring the Impact of Networked Electronic Services for Libraries survey to measure value of investments in e-resources. The results were assessed through two variables: e-resources used by faculty when carrying out funded and non-funded…

Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

A study was conducted to determine the impact of the use of audiobooks with struggling readers in a school library audiobook club. The participants met weekly in the school library with the school librarian and researchers to discuss audiobooks and make reading recommendations to their peers. Standardized test data as well as pre- and post-study…

Purpose: The purpose of this paper is to empirically assess the payoffs of a corporate portal in an academic institution in Oman and its impacts on business processes and employees. Design/methodology/approach: The study included 100 employees, mostly instructors, in an academic institution. The questionnaire included indicators related to the…

Through this study the authors evaluate outcomes associated with the use of handheld computers by interventionists in improving the efficiency of direct systematic classroom observation. Information from observations is used by interventionists for treatment planning and evaluation. In this study, interventionists were trained to use personal…

This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the…

Arguing that user studies and performance measures provide two major approaches to evaluating the effectiveness of library services, this occasional paper presents an overview of the literature, examines the goals and approaches in user studies and performance measures, and provides suggestions for increasing the potential benefits of both by…

A setting is described in which an evaluation was used with significant impacts on policies and programs. Some of those impacts are delineated, types of utilization employed by staff within the system are illustrated, and conditions under which the evaluation was conducted to obtain such a high level of use are discussed. In the 1979-80 school…

Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)

A survey of the faculty and students of the University of Akron (Ohio) School of Law was conducted to ascertain their use and perceptions of the efficiency of the School of Law Library. Results demonstrate the importance of the library in meeting the information and research needs of both groups. Several common threads of dissatisfaction are…

The usefulness of two computer-based guidance systems--SIGI (System of Interactive Guidance and Information) and ENCORE--in meeting the career planning needs of adults was explored. Another area of study was how these systems fit into the differing career resource centers of an employer, a college, and a public library. Participants who used SIGI…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)

A study examined the operations and management of the National Network for Curriculum Coordination in Vocational and Technical Education (NNCCVTE) and developed information to assist in the design of an evaluative study of the network's impact on users of its services. (Since its inception in 1972, the NNCCVTE has provided a mechanism for state…

A national study examined the ways in which career information is being provided at the secondary school level as well as the quality and value of this information. To identify and evaluate those career information resources that are currently available to secondary school students, researchers analyzed questionnaires completed by representatives…