Understanding the people who use the digital products we build is essential to creating experiences that are useful, desired, and enjoyable. Personas are a tool often employed in educational settings and industry to build empathy for users. Using a concurrent mixed methods approach, this study sought to better understand how personas help to build…

Citation indices providing information on backward citation (BWC) and forward citation (FWC) links are essential for literature discovery, bibliographic analysis, and knowledge synthesis, especially when language barriers impede document identification. However, the suitability of citation indices varies. While some have been analyzed, the…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

Corporate knowledge becomes enterprise strategic resources for sustaining corporate competitiveness by transferring irreplaceable diversified knowledge among employees. One key challenge for enterprises is to ensure that employees mutually and effectively share knowledge. This study integrates a social exchange perspective to understand key…

Education is the most powerful weapon that can be used to change the world, whether in a developed or underdeveloped country. The present e-learning frameworks are changing rapidly with the change in technology and the need for education. However, one of the main problems is the unavailability of effective learning models and collaborative tools…

E-learning controlling quality ready to demonstrate the achievement of the conveyance and plan of the framework by understanding the user satisfaction. Besides, the qualification between learning substance and site content should be parallel whereby both will impact one another and influence user satisfaction t and fulfillment. After the…

Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected…

The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

This paper investigates the moderating influence of library size on the relationship between library space attributes and learning satisfaction. Employing a quantitative methodology, a sample of 196 university library users in Ghana was selected to investigate the perceived impact of repurposed library spaces on learning satisfaction. The author…

This paper compares the longitudinal results of three LibQUAL+ studies conducted at the University of Idaho Library. In particular, the most recent survey follows a major renovation that prioritized study space and a collaborative learning environment. The impact upon patron satisfaction across categories was examined and the highest satisfaction…

This study explored students' perceptions of the library's impact on their academic success based on open-ended responses from a 2018 survey assessing student use and satisfaction. The qualitative findings demonstrated differences in the library resources students perceived as contributing to their achievements, based on such demographics as race,…

To prevent the further spread of COVID-19, many teachings were transferred to the Internet. This study unearths the motivations to participate in YouTube as a supplementary learning resource among college students to fight COVID-19. Using an integration and development of TAM and TTF model with 302 registered YouTube students completed an online…

This paper presents a novel implementation of a three-dimensional Virtual Librarian Chatbot using IBM Watson artificial intelligence technology and virtual reality. In this method, participants interact with virtual librarian chatbots by asking specific questions about the library system. This research investigated the factors used in the…

The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for…

This study was intended to find out whether social media could be a solution to improve personal financial literacy and ability. The authors examined the antecedents and consequences of using social media for personal finance with survey data from 359 individuals who used social media tools to view, learn, post, or ask for financial information or…