Bullying is one type of violence that threatens a youth's well-being in schools and neighborhoods. The impacts of bullying are felt by individuals, families, schools, and society and may result in youths feeling powerless, intimidated, and humiliated by the aggressive acts of other youth(s). This document is designed as a tool to help…

Updated for the first time since 2005, this indispensable volume includes revised interpretations of the Library Bill of Rights along with key intellectual freedom guidelines and policies, including: (1) A new chapter, "Interactivity and the Internet," and other fresh material on intellectual freedom and privacy in online social…

Presents reasons why end-users should not be trained to do online searching, including the complexity of searching, cost factors, and the quality of results. (MES)

A study of the collection of college catalogs at a medium-sized university library found that they are used by many types of clients in addition to undergraduates; users need a current, comprehensive collection and are not bothered by a lack of shelf order; use is enough to justify the collection. (Author/EM)

Five brief papers explore the issues of "ownership" and proprietary interest in the online catalog, relationships between technical services and public services in the design and management of the catalog, and opportunities presented by the new technologies to alter ways of working together. (CLB)

Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This book presents a planning process to ensure that libraries consider all of the issues necessary to comply with the Americans with Disabilities Act, designed to work in conjunction with an already existing library plan. Libraries that complete this process will: ensure that all parts of the larger plan are inclusive; develop objectives and…

Explains the basic requirements of Proposition 48 and discusses why college student-athletes are an important target for library user education, and how libraries can help student-athletes maintain their eligibility. A library user education module for student-athletes developed at the University of Wisconsin at Madison is described. (20…

Four papers discuss: (1) AACR2's effect on library public services; (2) problems of serials cataloging with AACR2; (3) the application of AACR2 to descriptive cataloging of serials in the Library of Congress and the CONSER (Conservation of Serials) project; and (4) bilingual serial cataloging at the National Library of Canada. (MES)

A theoretical scheme classifies user behavior into three domains of library activity--affective, cognitive, and psychomotor--and three levels of learning--orientation, interaction, and internalization. Examples of library skills and errors in each of the nine major classes are given, and applications to library instruction are suggested.…

When thousands of library patrons share the same workstation, Web browser bookmarks fall short of patrons' and librarians' expectations. One way to direct patrons to useful and appropriate Web sites is to create a MARC record for the home page. Explains how to create MARC records and raises questions to consider before adding Internet addresses to…

Advocates the rights of early adolescents to (1) information they need on subjects such as AIDS, drugs, and reproduction; (2) information on topics they enjoy which may not be grounded in a school's curriculum; and (3) a sense of history. Seventeen recommended books are described in this context. (MES)

Programming effectively meets informational, educational, and recreational needs of adult library users, but often receives less attention than other services. This program planning guide demonstrates that adult programming is an essential library service appropriate for a wide variety of libraries, and provides practical assistance in planning…

Examines the implications for children's library services of changes in family life and structure over the past 10 years. Library clientele, materials, hours, location, interior design, and services offered are discussed. (MES)