Although the Children's Online Privacy Protection Act (COPPA) was enacted 20 years ago, the recently updated General Data Protection Regulation (GDPR) has renewed public interest in privacy policies. Under both COPPA and GDPR, companies must abide by strict regulations protecting children's personal data. Lengthy and oftentimes ambiguous policies…

A digital educational material or technology is accessible when a learner with a disability "is afforded the opportunity to acquire the same information, engage in the same interactions, and enjoy the same services as a learner without a disability in an equally effective and equally integrated manner, with substantially equivalent ease of…

This teaching case highlights the complex and unique strategic issues facing social media platform companies, using Facebook as the primary, motivating example. The case centers on the breach of trust that occurred when Cambridge Analytica acquired user data from 87 million Facebook accounts and then attempted to sway the 2016 U.S. Presidential…

For the fourteenth year, the EDUCAUSE Center for Analysis and Research (ECAR) has conducted research on information technology and higher education's most important end users, undergraduate students. For the 2017 report, 43,559 students from 124 institutions in 10 countries and 40 U.S. states participated in the research. The quantitative findings…

This article contains a teaching module on copyright compliance for higher education for faculty, staff, and administrators. The training class discusses fair use and its four factors. Those factors include purpose and characters of use, nature of the work, quantity to be borrowed, marketability of the work.

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…

Libraries devote serious resources to user-education programs and need to measure their effectiveness with hard data. This guide was designed to simplify the evaluation planning process and the making of evaluation instruments. The material was developed from hundreds of survey instruments used by librarians around the country. The handbook…

Objective: "Classic" articles remain an important resource in teaching psychiatry. But, such materials are often buried in a faculty member's filing cabinet, effectively lost in today's world of instant access. We attempt to recover these materials through a marriage of traditional reading lists and contemporary technology. Method: The authors…

This guide to the 1994 summer reading program in Montana provides information and techniques for developing and implementing a summer reading program at public libraries. The first section concentrates on planning and promoting programs, specifying elements of planning, promotion, and program evaluation. "Decorating the Library" contains…

At the simplest level, cyberspace is a sea of information that functions as a huge, generally disorganized, database. At a more complex level, cyberspace functions as a communication medium. In the most complex sense, cyberspace may be conceived as a parallel world where people can conduct ordinary activities without engaging in the physical acts…

Intended to assist library educators, vendor representatives, end-user trainers, and experienced searchers, this article examines typical problems encountered by students in learning online searching. Problems with database selection, search tactics, and using the search system are highlighted, and a sample online exercise and search request form…

Reports the results of a survey which collected the syllabi of library school courses that mentioned bibliographic instruction over a three-year period (1983 to 1986). An analysis of these syllabi is used to identify trends in bibliographic instruction curriculum. (CLB)

The alphabet can be used as a framework for identifying key issues, ideas, and factors that teachers and students need to consider in developing hypermedia projects. Rather than in alphabetical order, the terms are introduced as they apply to the discussion on the teaching of multimedia skills. The following terms and concepts are highlighted:…