This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…

Presents findings from a study of how knowledge workers use the Web to seek external information as part of their daily work. Participants were 34 users from seven companies. Findings suggest that a behavioral framework that relates motivation and moves may be helpful in analysing patterns of Web-based information seeking. (AEF)

This paper investigates how knowledge workers utilize the Web to seek external information as part of their daily work. Thirty-four participants from seven companies were interviewed about their information needs and preferences. In addition, a custom-developed software application recorded each participant's Web behavior for a two week monitoring…

This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Recently, increasing reliance on Web technology by end-users in organizations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After an initial questionnaire, participant usage of the Web was…

Develops and tests a new behavioral model of information seeking on the Web by combining theoretical elements from information science and organization science. Results suggest that a behavioral framework which relates search motivations and moves may be helpful in analyzing Web-based information seeking. (Author/AEF)