This report explores the world of e-books and libraries, where libraries fit into these book-consumption patterns of Americans, when people choose to borrow their books and when they choose to buy books. It examines the potential frustrations e-book borrowers can encounter when checking out digital titles, such as long wait lists and compatibility…

The Online Computer Library Center (OCLC) received a grant from the Bill & Melinda Gates Foundation to conduct research, develop strategies, create materials and evaluate the potential of marketing and communications programs to sustain and increase funding for U.S. public libraries. The quantitative study targeted two audiences: residents in…

This pamphlet summarizes the results of a national survey funded by the U.S. Department of Education which asked Americans how they perceived the role of the public library in their lives. Those surveyed included a cross section of the national population, minority groups, and community opinion leaders. Most of those surveyed regard public…

This volume is the first annual Texas Public Library Summary Statistics. It contains information as submitted by local public libraries on their 1993 Annual Report forms. The contents include: analytical tables; population served by Texas public libraries; number of Texas public libraries; how Texas compares per capita; percentage of expenditures;…

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

This report includes national and state summary data on public libraries in the 50 states and the District of Columbia, with an introduction, selected findings, and tables. The report is based on data from the Public Libraries Survey for fiscal year 2005, and includes information on service measures such as number of users of electronic resources,…

The 1996 National Household Education Survey (NHES:96), an ongoing national survey on important educational issues, included a series of questions about the use of public library services by members of United States households. Responses represent public library use by members of each household surveyed and not by individual persons within…

The practice of using a social network to establish and enhance relationships based on some common ground--shared interests, related skills, or a common geographic location--is as old as human societies, but social networking has flourished due to the ease of connecting on the Web. This OCLC membership report explores this web of social…

This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…

This document is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries, the remaining 10 are public, governmental, and nonprofit research libraries. Data reported by member…

The data published in this volume were taken from the 1993 Annual Reports submitted by public libraries in Texas. This volume contains only local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statbook are contained in…

This diskette contains the data file from the Federal Libraries and Information Centers Survey, Fiscal Year 1994. The survey gathered data on federal libraries in the 50 states and the District of Columbia for fiscal year 1994. This data file contains descriptive data about each federal library's services and operations, including: organization…

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

Distributed on a random basis to 3,000 patrons, this survey was conducted to provide the administration of the Edmonton Public Library with a comprehensive evaluation of the service the library provides to the public. The results, which were tabulated using frequency distribution tables and which make up the major part of the report, are presented…

This report summarizes data from surveys of users at the Georgia College library from 1989 to 1992. Results in the following areas are presented for each fiscal year (i.e., 1990, 1991, and 1992): (1) affiliation with the college and academic major; (2) status (i.e., faculty, staff, student class); (3) whether the library visit was in support of…