While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data…

Citation indices providing information on backward citation (BWC) and forward citation (FWC) links are essential for literature discovery, bibliographic analysis, and knowledge synthesis, especially when language barriers impede document identification. However, the suitability of citation indices varies. While some have been analyzed, the…

Before interacting with real users, developers must be proficient in human--computer interaction (HCI) so as not to exhaust user patience and availability. For that, substantial training and practice are required, but it is costly to create a variety of high-quality HCI training materials. In this context, chat generative pretrained transformer…

"Improving Open Access Discovery for Academic Library Users" examines strategies for making scholarly, peer-reviewed open access (OA) publications more discoverable for your library community. OCLC Research partnered with two Dutch library consortia--Universiteitsbibliotheken en Nationale Bibliotheek (UKB) and Samenwerkingsverband…

Impact assessment research has developed theory-based approaches to trace the societal impact of scientific research. Impact assessment typically starts from the perspective of a research investment, organization, or project. Research users, non-academic actors involved in knowledge production, translation, and application, are well represented in…

Academic libraries are increasingly asked to articulate connections between the work of library staff and student success. This article discusses how a team of librarians participating in CARLI Counts, an immersive professional development program funded by a Laura Bush 21st Century Librarian Grant through the Institute of Museum and Library…

This article aims to study and implement a deep learning algorithm-based information literacy assistance system for college students to solve the problems of insufficient personalization and untimely feedback in the existing information literacy education methods, so as to improve the information literacy level of college students. This article…

Augmented reality (AR) has been incorporated into the educational context for years. Numerous studies have demonstrated the effectiveness of AR in different disciplines, learning styles, and learning environments. However, few studies have focused on the problem of generating AR applications in authentic educational contexts. In this study, an AR…

Sourcing information related to socio-scientific issues requires sophisticated literacies to read and evaluate conflicting accounts often signified by disagreement among experts, multiple solutions or misinformation. Much of the previous work exploring how young people approach conflicting information has tended to focus on students in the…

Corporate knowledge becomes enterprise strategic resources for sustaining corporate competitiveness by transferring irreplaceable diversified knowledge among employees. One key challenge for enterprises is to ensure that employees mutually and effectively share knowledge. This study integrates a social exchange perspective to understand key…

This study aims to examine the effects on users of social and cultural activities organized in academic libraries. In the study, randomly selected users from academic libraries in Türkiye were surveyed and the data obtained were analyzed using a descriptive statistical method. The findings show that library activities have positive effects on the…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

This paper compares website usability--specifically library users' understanding of library terms--for fifty-one original research studies between 2012-2021, with the findings of John Kupersmith's 2011 white paper "Library Terms That Users Understand." Studies reported approximately twice as many terms that users didn't understand than…

Informed by relationality and reciprocity, Indigenous librarians who teach play a key role in creating learning opportunities for students to gain information literacy (IL) skills and become better users and creators of information. Through unstructured interviews with seven Indigenous librarians, we find that Indigenous identity and ways of…

Purpose: The rapid adoption of social media has resulted in a fundamental shift in the way communication and collaboration take place. While social media is recognized as an important marketing communication tool, it has become overlooked how social media marketing activities (user-generated and firm-generated content) influence brand equity…