Among specialized applications of the well-known SERVQUAL scale for measuring perceptions of service quality, the LibQUAL[superscript +[TM]] survey system has found widespread use in assessment of the quality of libraries. Three main dimensions of library quality have been identified: Information Control, Library as Place and Affect of Service.…

Daylighting, a controlled architectural tool that influences users' perception and behavior, in university libraries and their influences on users' preference and satisfaction was examined in this study. The effects of daylighting in coordination with visual comfort, on university library users were measured in relation to four environmental…

This project investigated how academic users search for information on their real-life research tasks. This article presents the findings of the first of two studies. The study data were collected in the Queensland University of Technology (QUT) in Brisbane, Australia. Eleven PhD students' searching behaviors on personal research topics were…

This study investigates the adoption of Library 2.0 functionalities by academic libraries and users through a knowledge management perspective. Based on randomly selected 230 academic library Web sites and 184 users, the authors found RSS and blogs are widely adopted by academic libraries while users widely utilized the bookmark function.…

Users across academic disciplines utilize different information sources based on the resource's usefulness and relevance. This study's findings show that users from arts and sciences disciplines are much more likely to utilize university library website resources and printed materials than business users who heavily rely on commercial websites.…

Library use is strongly linked with student persistence in higher education, and Latino students have lower rates of academic library use and proficiency than other racial/ethnic groups of students. This study explores Latino undergraduate students' perceptions of the academic library and library staff and identifies the conditions which impede or…

Utilizing transactional log data taken from digital journal libraries and attitudinal and demographic data derived from a questionnaire survey, the article pieces together evidence concerning the use, users, and role of abstracts in a digital environment. It shows that abstracts are used in large quantities, even when full-text viewing facilities…

The analysis of user searches in catalogs has been the topic of research for over four decades, involving numerous studies and diverse methodologies. The present study looks at how different types of users effect queries in the catalog of a university library. For this purpose, we analyzed log files to determine which was the most frequent type of…

The study examined the factors influencing information gathering behavior of undergraduates at Tel-Hai Academic College, so that library services can cope effectively with this behavior. Related to the findings, we changed our circulation desk to become a "one stop shop" for directions to all library information.

We present the results of a survey on the use of electronic journals by the academic staff of the universities belonging to the Consortium of Academic Libraries of Catalonia (CBUC). The results show that a high proportion of teaching and research staff are aware of the collection of electronic journals and that there is an increasing preference…

The logs of four universities using the OhioLINK journal system were evaluated for a period of fifteen months using deep log analysis methods in order to compare and contrast the information seeking behaviour of their users. Large differences were found, especially between the research and teaching universities. Methodological problems associated…

This study investigates the satisfaction of library users at Wayne State University who utilize alternative information access methods. The LibQUAL+[TM] desired and perceived that satisfaction ratings are used to determine the user's "superiority gap." By focusing limited library resources to address "superiority gap" issues identified by each…

This report presents the early findings of an exploratory deep log analysis (DLA) of journal usage on OhioLINK, reporting on the information seeking methods of users. Compared to the users who sought information by browsing journals, those who conducted searches to find information and articles tended to record longer session times and viewed more…

Stanley Milgram's 1967 "small world" social connectivity study is used to analyze information connectivity, or patron information-seeking behavior. The "small world" study, upon examination, offers a clear example of the failure of social connectivity. This failure is used to highlight the importance of the subjectivities of patron experience of…

Research was conducted on the impact of Problem-Based Learning (PBL) on the information seeking and literacy of veterinary students at University College Dublin. Data were collected using both quantitative and qualitative methods from students, academics and the librarian. Results showed that PBL has a significant impact on how students find and…