Discusses the evaluation of interactive information retrieval (IIR) systems and explains two main approaches, system-driven and user-centered. Describes Text Retrieval Conference (TREC), and concludes that the simulated work task situation as an experimental sub-component could be recommended for future evaluation of IIR systems based on empirical…

Reports results of a nationwide survey of the United Kingdom public's citizenship information needs (in relation to national and local government issues and for survival information). A second survey examined further the concept of the "well-informed" and active citizen, and attitudes toward the uptake and use of information and…