Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected…

This study utilizes COUNTER 5 data from the University of Dayton (UD) to measure full-text retrievals of e-journal articles from five major academic journal publishers (Taylor & Francis, SAGE, Oxford, Wiley, and Springer). Usage data from these publishers' e-journals within EBSCO is compared to the same content when accessed from publisher…

Electronic resources undergo various changes during their lifecycle from evaluation, to acquisitions, to renewal or cancelation. To keep users abreast of these changes, effective communication is necessary between the electronic resources librarian and the library team. Effective communication is equally important between the electronic resources…

The authors collected data from a sample size of academic library social media accounts from around the U.S., starting with the onset of the COVID-19 pandemic until Fall semester 2020, by using measurable attributes for engagement. They report on the findings of that data by highlighting examples of accounts that have successfully taken advantage…

This study examined the relationships between information-seeking behaviors (ISB) of Indonesian academic scientists and their individual and environmental factors in the open access era. A total of 335 scientists from Indonesia's three reputable universities in the field of natural sciences, environmental sciences, engineering, health sciences,…

Despite the widespread adoption of streaming video by academic libraries, there has been little discussion about how video content is discovered and accessed through the library catalog as compared to vendor platforms. This article explores the current status of video resources in the library catalog to better understand how users find and access…

Using data from seven R1 and R2 universities in Ohio, this study seeks to determine the extent of usage of full-text e-journal articles stored across multiple platforms. Specifically, COUNTER 5 data is presented from five major academic journal publishers (Taylor & Francis, SAGE, Oxford, Wiley, and Springer), looking at usage within each of…

Millennial learning is heavily dependent on the use of mobile technologies for information gathering, processing, and sharing. This project examines how student response systems, such as Poll Everywhere, impact the effectiveness of information literacy instruction in a mid-size academic library. Data collected from Millennial student participants…

As patrons increasingly rely on mobile applications and responsive websites to access information, it has become imperative that libraries accommodate these needs. Although building these resources in-house may seem too expensive, time-consuming, and require outsourcing, this paper showcases how it can be achieved on a small scale using existing…

The purpose of this study is to examine the influence of demographics as moderators of the factors influencing library workers' and library patrons' behavioral intention toward the use of social media in university libraries in Ghana. The theoretical model for this study was based on the unified theory of acceptance and use of technology (UTAUT).…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

Database trials do not often garner a lot of feedback. Using community-organizing techniques can not only potentially increase the amount of feedback received but also deepen the relationship between the librarian and his or her constituent group. This is a case study of the use of community-organizing techniques in a series of database trials for…

The use of Facebook to share resources and engage patrons continues to gain acceptance within academic libraries. While many studies have analyzed the types of content academic libraries share on Facebook, there has not yet been a full examination of how this content is generated. This article examined the posting methods, the user responses, and…

Libraries are making great efforts acquiring, maintaining, and promoting electronic book (e-book) collections; therefore, understanding what preference users have regarding e-books will help with current and future collection-development decisions. For librarians to provide e-book resources and services effectively, a thorough understanding of…

Database cancellation is one of the most difficult tasks performed by a librarian. This may seem counter-intuitive but, psychologically, it is certainly true. When a librarian or a team of librarians has invested a great deal of time doing research, talking to potential users, and conducting trials before deciding to subscribe to a database, they…