Discusses end-user searching at Exxon through in-house training and with Searchmaster, a user friendly front end system. The six menu-like Searchmaster programs, which permit end-users to perform routine searches on specific databases, are described. (EM)

Describes the implementation and use of a computer conferencing system at the University of Maryland at Baltimore. The discussion covers the pros and cons of computer conferencing in general, an informal evaluation of the system at Baltimore, and some predictions for future enhancements and utilization. (CLB)

Discussion of copyrights, royalty fees, and intellectual property focuses on the Copyright Clearance Center and publishers. Topics include results of a survey of library and information science journal publishers; how users verify royalty fees; how publishers determine fees; royalty fee reporting; and terms and conditions imposed on electronic…

This continuation of an earlier article discusses online vendors' responses to users' concerns as well as the future of online services. Maxwell Online, Dialog, Mead Data, Data-Star, and Dow Jones News/Retrieval address user needs, search strategies, databases, document retrieval and display, user interface, and cost and economic issues. (LRW)

An overview of hypertext and hypermedia is followed by a description of the Intermedia system, and possibilities for using hypertext in the information industry are explored. A sidebar discusses information retrieval in the humanities using hypertext, and a 58-item annotated bibliography on hypertext is presented. (7 references) (MES)

Discusses the confusion among end users in using Boolean operators when searching electronic resources. Highlights include search engines; site-specific search engines; the counterintuitive nature of Boolean logic; hidden defaults; the problem of conceptualization; reprogramming defaults; and a lack of user education. (LRW)

These three articles discuss communications software that is designed for use in online searching on a personal computer. Highlights include criteria for choosing software; a review of general purpose communications software packages and their suitability for online searching; software for end users; future possibilities; and five experts' top…

Discussion of end-user searching of online systems focuses on a study conducted at the University of Florida College of Law to determine the usefulness of DIALOG in a law school setting. Training needs are discussed, and search techniques for DIALOG are compared with those for LEXIS and Westlaw. (Four references) (LRW)

Describes a simple six-step searching model designed to deliver good results without introducing complexities likely to confuse the naive user. The findings of tests that compared the results of the easy search model with expert searches are presented, and conclusions about end user training are discussed. (nine references) (CLB)

Examines strategies for marketing online searching to new users, discusses reasons why people become online searchers, and presents data on the business information market. The pricing issue and special librarians as a market segment are also considered. (EM)

Presents 10 tips on managing Internet searches; highlights include area and level of expertise, request forms, lay terms for casual users, realistic times for retrieving results, a systematic approach, the operating platform and tools, a file of servers' and patrons' addresses, bookmarks and home pages, shortcuts, and the Internet Hunt. (AEF)

Online users leave traces that others can find and use. Provides an overview of where and how users leave traces and what users can do to protect their privacy. Discusses Internet accounts; special files ("signature,""plan,""project,""file,""finger,""whois," and "vacation");…

Discusses Dialog Information Service's lawsuit against the American Chemical Society (ACS) over online searching capabilities. Antitrust law is discussed, fair competition issues are raised, the user's point of view is considered, possible outcome scenarios are suggested, and a sidebar summarizes claims and counterclaims by Dialog, ACS, and…

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Describes ERA (Electronic Redistribution and Archiving), a new service on Dialog, that provides both users and database producers with a legal means of registering multiple, systematic use of copyrighted material. Costs and pricing are explained; inclusion of copyright notices on database records is discussed; and compliance is considered. (LRW)