In information systems development, end-users have shifted in their role: from consumers of information to informants for requirements to developers of systems. This shift in the role of users has also changed how information systems are developed. Instead of systems developers creating specifications for software or end-users creating small…

Meta-design theory emphasizes that system designers can never anticipate all future uses of their system at design time, when systems are being developed. Rather, end users shape their environments in response to emerging needs at use time. Meta-design theory suggests that systems should therefore be designed to adapt to future conditions in the…

Describes an approach to the design and implementation of an information retrieval system capable of providing an optimal search for each individual user based on the properties of information need. An algorithm is proposed for organizing optimal search in the systems realizing SDI (selective dissemination of information). (Author/LRW)

The Australasian Society for Computers in Learning in Tertiary Education ("ascilite") has recently completed research to inform development of the ALTC Exchange, a new online service for learning and teaching in Australia. The research investigated resource identification and contribution, engagement with the repository and user…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

The concepts of usability and user-centered design (UCD) have grown in popularity over the past 20 years as measured by the number of research and mainstream articles devoted to their discussion. As with all new developments, however, there are always the questions of how things work in practice compared to theory. A survey of 83 software…

Defines and delineates hypermedia by examining its relation to the user as a system, an interface, and an environment. Classes of computer systems are described; classes of hypermedia systems are explained; user work components are discussed, including tasks, information, and the environment; and emerging standards and future developments are…

Describes Aran, a knowledge-based system designed to help users deal with problems related to Unix operation. Highlights include adaptation to the individual user; user modeling knowledge; stereotypes; content of the individual user model; instantiation, acquisition, and maintenance of the individual model; dynamic acquisition of objective and…

Users in this study of two Web browsers had significantly higher success with Internet Explorer than with Netscape Navigator, made a variety of errors in several tasks, and those reporting higher self-confidence had significantly higher success scores. Results confirm the expectation that affective and cognitive measures add valuable user-centered…

Managing a company's knowledge requires a different set of skills than are typically found in a corporate Web team. Chief among these is a "customer-obsessed" philosophy. The job of taking content, tools, and data and providing a platform that makes it meaningful is an inevitable next step for Web teams in the age of the new intranet.…

Digital libraries are moving from research and development into commercial use. If they are to realize their full potential, however, the experiences of end users need to be taken into account from the earliest stages of design. Those end users are typically individuals who have no particular skills in information retrieval, and are accessing…

Presents a conceptual framework for building an intelligent documentation system (IDS) for computer software by integrating hypermedia and expert systems technologies. The need for online computer documentation for end-users is discussed, and elements of the synergetic model are described, including knowledge representation, the hypermedia…

This paper describes a communication system accessible by a World Wide Web browser. The main advantage of this system is to encourage a collaborative way of learning using asynchronous communication channels. The conversation is strongly structured by the system itself which helps the users to coordinate their actions, playing their respective…

Discussion of library information systems focuses on the idea of including user-supplied data (USD) in libraries' automated catalogs. Hypertext is mentioned, the information explosion and the ability to selectively retrieve information is considered, and the value of user input in evaluating the relevance of material is discussed. (12 references)…

Describes the design and development of a prototype expert system called ONLINE-EXPERT that helps users select online databases and vendors that meet users' needs. Search strategies are discussed; knowledge acquisition and knowledge bases are described; and the Analytic Hierarchy Process (AHP), a decision analysis technique that ranks databases,…