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Direct linkHaber, Natalie; Shelton, Steven; Chassaing, William – Journal of Library & Information Services in Distance Learning, 2018
User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…
Descriptors: College Libraries, Users (Information), Web Sites, Library Services
Bordac, Sarah; Rainwater, Jean – Journal of Web Librarianship, 2008
This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…
Descriptors: Focus Groups, Testing, Information Systems, Libraries
Peer reviewedCrowley, Gwyneth H.; Leffel, Rob; Ramirez, Diana; Hart, Judith L.; Armstrong, Tommy S., II – Journal of Academic Librarianship, 2002
This focus group study explored library patrons' opinions about Texas A&M library's Web pages. Discusses information seeking behavior which indicated that patrons are confused when trying to navigate the Public Access Menu and suggests the need for a more intuitive interface. (Author/LRW)
Descriptors: Academic Libraries, Computer Interfaces, Focus Groups, Higher Education
