Users are increasingly expected to manage complex privacy settings in their normal online interactions. From shopping to social networks, users make decisions about sharing their personal information with corporations and contacts, frequently with little assistance. Current solutions require consumers to read long documents or go out of their way…

Network security is a large and complex problem being addressed by multiple communities. Nevertheless, current theories in networking security appear to overestimate network administrators' ability to understand network access control lists (NACLs), providing few context specific user analyses. Consequently, the current research generally seems to…

Academic libraries customize, support, and provide access to myriad information systems, each with complex graphical user interfaces. The number of possible information entry points on an academic library Web site is both daunting to the end-user and consistently challenging to library Web site designers. Faced with the challenges inherent in…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Discussion of information architecture focuses on a model of information interaction that bridges the gap between human and computer and between information behavior and information retrieval. Illustrates how the process of information interaction is affected by the user, the system, and the content. (Contains 93 references.) (LRW)

This paper describes an evaluation of the Kea automatic keyphrase extraction algorithm. Tools that automatically identify keyphrases are desirable because document keyphrases have numerous applications in digital library systems, but are costly and time consuming to manually assign. Keyphrase extraction algorithms are usually evaluated by…

Reports results of a study investigating effects of four user characteristics on users' mental models of information retrieval (IR) systems. Findings indicated that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a…

Explores the potential and impact of an innovative information environment in enhancing user activities in using electronic documents for various tasks, and to support the value-adding of these e-documents. Discusses the conceptual design and prototyping of a proposed environment, PROPIE. Presents an empirical and formative evaluation of the…

Describes the new service model of the Resource & Information Center at Harcourt, Inc., which was charged with developing and publicizing library services that would empower end-users. Includes tips for purchasing online databases, guidelines for developing content that will draw people into the company's intranet or Web site, and top 10…

This study investigates the nature, manifestations, and behavior of successive searching by users in digital environments, and establishes criteria for use in the design of information-retrieval interfaces and systems supporting successive-searching behavior. Study includes two projects--one based at the University of North Texas, one at the…

Analyzes videotapes of people using the Illinois Digital Library system during tests as well as transcripts and audiotapes from the sessions. Identifies how users learn to uncover new features and what assumptions they have about systems. What first appeared to be a random trial-and-error use of the interface was actually structured exploration…

Digital library systems focus principally on the reader: the consumer of the material that constitutes the library. In contrast, this paper describes an interface that makes it easy for people to build their own library collections. Collections may be built and served locally from the user's own Web server, or (given appropriate permissions)…

Information has become an increasingly valuable commodity. Access to full-text information, containing text, images, and in some cases, sound, is becoming vital to decision-making for organizations as well as individuals. The book covers the following topics: (1) the information marketplace in a cyberculture; (2) the telecommunications foundation…