In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

With the advent of No Child Left Behind, Adequate Yearly Progress, and school budget cuts, school librarians have had to become more data driven than ever before. Thinking in terms of student learning and achievement has brought about an interest in evidence-based practice (EBP). In this article, the authors discuss three steps to understanding…

Discussion of the Internet highlights its use in libraries and the need to teach patrons what it can and cannot be used for. Topics include the number and variety of existing sources, vendor organization and reliability issues, speed, quality control and regulation issues, and permanence of sources. (LRW)

Discusses a scholar's reactions to libraries made by Umberto Eco in "De Biblioteca." Topics addressed include functions of libraries, including collecting; accessibility of materials; the scholar's creative use of libraries, and discovering materials not looked for or known about; North American research libraries; photocopying; and…

Presents findings from a 1993 study of 100 leaders in the field of bibliographic and library instruction regarding their perceptions of the most helpful bibliographic instructional resources. Provides descriptions of responses related to best programs, monographs, journals, journal articles, and other resources. (MAB)

This videotape provides an overview of the materials and services available in a typical library. Designed to interest elementary and middle school children in exploring the library, the video features a young host who tells children about the Dewey Decimal system and goes behind the scenes to see how a library works. The library does not only…

This reference book explains how to create, implement, and evaluate formal and informal preservation education programs in school, public, academic, and special collections. It's seven chapters include 43 papers by contributors from a wide range of positions in librarianship and academia. Chapter 1, "Preservation Issues and the Community of…

The primary areas of concern challenging Missouri's libraries as they move from the 20th to 21st century can be divided into three major themes and two sub-themes: current library services and operations; technology and information access; and leadership and funding; and training; and operation. Librarians and library clients are concerned about…

This selective bibliography is organized by subject headings that include administration and personnel; bibliographic instruction/information literacy; cataloging and classification; children's and young adults; collection development; copyright; customer service; distance education; electronic libraries; evaluation of library services; fund…