The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

Patronage of public libraries in Nigeria has declined over the years and is in urgent need of revitalization. Outreach efforts would revitalize the interest of university students in the patronage of public libraries in Nigeria because they need access to resources, especially when on holidays. The study investigates the outreach programs used to…

User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

Describes Gopher, a microcomputer-based software program that helps users navigate through the Internet using a hierarchical menu system to locate information. The idea of client servers is discussed; benefits for libraries are described; and the use of Gopher as the basis for a campuswide information system is explained. (LRW)

Describes presentations made at a forum on automation, interlibrary loan (ILL), and document delivery sponsored by the Houston Area Library Consortium. Highlights include access versus ownership; software for ILL; fee-based services; automated management systems for ILL; and electronic mail and online systems for end-user-generated ILL requests.…

Presents tips for building a secure library system to guard against threats like hackers, viruses, and theft. Topics include: determining what is at risk; recovering from disasters; developing security policies; developing front-end security; securing menu systems; accessing control programs; protecting against damage from viruses; developing…

Describes Vannevar Bush's vision of memex, a mechanized private file and library, and suggests that the ability of users to download library online catalogs and manage the information on personal computers will realize Bush's vision. Current software packages are described, and the possible implications for libraries are explored. (CLB)

Outlines prevalent electronic information pricing models along with their strengths and weaknesses. Highlights include full-time equivalent (FTE) student counts; pure head counts; print plus fee; concurrent users; IP (information provider) classes; by transaction, connect time or retrieval; other factors, e.g., total budget and materials budget;…

Provides an overview of TESTLAB, a cooperative project of libraries in Austria, Ireland, the Netherlands, and the United Kingdom that addresses improved library access for visually impaired users. A sampling of TESTLAB projects is presented, and a TESTLAB survey on electronic service provision is described. Future efforts and implications are…

This paper discusses issues for libraries related to privacy in the digital environment. The first section defines the meaning of privacy. The second section discusses the impact of technology and the use of technology, including principles issued by the U.S. Department of Health, Education, and Welfare in 1973 that still provide a basis for…

Describes remote access to the Norwich University (Vermont) online library catalog. Promotion of this service and impact on library attendance, circulation, and interlibrary loan are addressed. Sample screen displays and tables presenting attendance and circulation statistics are included. (five references) (MES)

Academic library computing systems, which are among the most complex found in academic environments, now include external systems, such as online commercial search services and nationwide networks, and local systems that control and support internal operations. As librarians have realized the benefit of using computer systems to perform…

Discusses three electronic information formats: CD-ROM, tape loads, and online hosts; reviews some of the hardware platforms used for accessing information in these formats; and discusses some of the issues involved in interconnecting computer systems to increase access to electronic collections. (Author)

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Seven issues of a newsletter on recent library statistics in Colorado provide information Internet service in Colorado public libraries, technology in public libraries, school library media centers, and the number of public library outlets in Colorado and the United States. Almost all of Colorado's public libraries provide electronic access to…