Explains what an education library is and describes methods used in seeking out such libraries on an international basis. Libraries in Sweden, Finland, Australia, Hong Kong, Singapore, and Canada are described, including address, World Wide Web page, mission, history, clientele, type of collection, services, publications, and databases. (LRW)

Presents hyper-lib, a model for an electronic library. Defines the hyper-lib model in terms of structural and functional components; discusses the book collection, the librarian, the library rooms, user resources, and general and specific library services. Describes various operators, which allow the user to change the system state. (AEF)

Explores aspects of accuracy (in the context of question answering) in reference services. Some factors that might influence accuracy include: education, attitude, reference setting, reference collection, the nature of requests, and the patron. (57 references) (Author/AEF)

Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

Contributors to this volume shed light on old stories and focus attention on new issues relating to civil rights, libraries and black librarianship. Papers deal with such topics as people who taught others to read, people who founded libraries and those who supported them, library organizers and library users, people who wrote and edited books for…

Data from a research project on the value and impact of public library book reading have provided insights into the role of the public library in the reading experience. The principle of equity of access was seen as crucial, in that it provided everyone with the opportunity to encounter reading material. Respondents also compared the buying and…

This paper describes public library services to deaf and hard of hearing persons in Denmark. Topics covered include: (1) target groups, including deaf, deafened, hard of hearing persons, professionals and relatives who have contact with the hearing impaired, and other groups using visual communication; (2) means of communication, including sign…

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

Describes the history and functions of the Minnesota Zoological Garden library. Topics covered include the library collections; library services, including online search capabilities; and the various groups of users served by the library. (three references) (CLB)

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Describes the racially segregated public library children's collections and services in Louisville, Kentucky and Nashville, Tennessee. Discusses the relationship between African American librarians and users based on original library records, annual reports, and librarians' writings; describes and evaluates the collections developed for black…

Discusses the concepts of marketing and relationship management as they apply to libraries. Topics include perceptions of the profession; environments that libraries operate in; connecting content and users through access and services; and the need for reliable and consistent collection of effective data. (Author/LRW)

Describes the patrons of and typical research projects conducted at the Huntington Library in San Marino, California, as well as the role of the library, including research services and grants, library collections, and assistance to researchers beyond the library setting. (CLB)

Examines the place of fiction in the library collection, the attitudes and practices of Australian librarians with respect to fiction, and the factors, including historical ones, which have shaped these attitudes. A proposal for a new approach to fiction in public libraries is presented. (Author/CLB)

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…