This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

Libraries and information agencies depend heavily on statistics to describe their services, evaluate their activities, and measure their performance. In the data gathering on which statistical analysis depends, there are always assumptions and uncontrolled variables that interfere with the purity and objectivity of the data, and therefore…

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

This volume is the first annual Texas Public Library Summary Statistics. It contains information as submitted by local public libraries on their 1993 Annual Report forms. The contents include: analytical tables; population served by Texas public libraries; number of Texas public libraries; how Texas compares per capita; percentage of expenditures;…

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

Discusses the concepts of marketing and relationship management as they apply to libraries. Topics include perceptions of the profession; environments that libraries operate in; connecting content and users through access and services; and the need for reliable and consistent collection of effective data. (Author/LRW)

The 1996 National Household Education Survey (NHES:96), an ongoing national survey on important educational issues, included a series of questions about the use of public library services by members of United States households. Responses represent public library use by members of each household surveyed and not by individual persons within…

The purpose of this study is to identify users of Pennsylvania public libraries and determine their reasons for using the library. In addition, the study provides information describing the impacts and benefits to those users as a result of their contact with the public library. The objectives were to: (1) describe users in terms of their…

Data on the 81 largest libraries in the "Public Library Data Service '96 Statistical Report" were examined to determine the validity of commonly held assumptions, namely that the age, educational level, and economic status of a community correlate, one way or another, with public library use and support in that community. No evidence to…

Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)

This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…

This report examines the present fiscal condition and changing nature of the system of public libraries in Massachusetts. Despite the impact of budget cuts on operating hours and staffing, the demand for library services has increased concomitantly with the information needs of individuals, professionals, and businesses. Many of the municipal…

This handbook contains articles, guidelines, and other information from the field of library science organized into the following chapters: (1) "Libraries," including some basic figures, academic libraries, public libraries, school libraries, special libraries, national libraries, state libraries, small libraries, facilities, the past, and the…

Examines the disproportionate use of reference desk service by users not affiliated with the university based on a survey conducted at Georgia State University. Topics include the use of these statistics to justify extra funding, and decision making regarding reference desk staffing. (Author/LRW)

The data published in this volume were taken from the 1993 Annual Reports submitted by public libraries in Texas. This volume contains only local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statbook are contained in…