The LibQUAL+[TM] protocol solicits open-ended comments from users with regard to library service quality, gathers data on 22 core items, and, at the option of individual libraries, also garners ratings on five items drawn from a pool of more than 100 choices selected by libraries. In this article, the relationship of scores on these locally…

This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

This article presents the results of a survey addressing methods of securing digital content and ensuring the content's authenticity and integrity, as well as the perceived importance of authenticity and integrity. The survey was sent to 40 digital repositories in the United States and Canada between June 30 and July 19, 2003. Twenty-two…