The position of a school certifying official at higher education institutions across the nation may be found within various departments and may hold a variety of responsibilities. The guidelines handed down by the Department of Veteran Affairs often require school certifying officials to spread across departmental boundaries to ensure they can complete their work. Although previous research has considered ways to serve the veteran and military student best, no research has yet discussed what impact the placement of an individual with the responsibility of serving the veteran student population may have on this individual's satisfaction and commitment. This research surveyed school certifying officials to determine the impact their location and boundary-spanning duties have on their satisfaction and commitment; role overload, knowledge acquisition, achievement motivation, or learning goal orientation served as mediating variables. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]