This article examines one large online university's action model approach to transforming doctoral faculty expectations, support, and practices through internal research studies, community conversation, and planning. Research findings, progress, and recommendations are shared.

No previous research has looked at the inclusion of teaching assistants (TAs) in competency-based education (CBE) at an online university to evaluate student satisfaction and success. A 12-month TA pilot program in an online undergraduate program sought to measure the positive impact on students' learning by surveying their satisfaction and…

Belonging is a complex relational concept. It has been shown to be processual, emergent, and dynamic. And yet this relationality, and complexity, sits in tension with increasingly voluble calls to measure, manage and maintain students' sense of belonging to an ostensibly fixed space of higher education. This article reports on research that…

The paper focuses on the topic of e-tutoring within the context of Higher Education. The research target is a framework for e-tutor role and skills in a higher education environment. The research began with a systematic review of the scientific literature with the aim of having a vision on the scientific landscape about the approach of…

This qualitative study explores the potential of generative artificial intelligence (AI) to improve the academic writing skills of a large student cohort within the context of a distance learning institution. Utilising qualitative methods, the research explores diverse approaches and applications of generative AI to elevate teaching and learning…

Purpose: It has been demonstrated that AI-powered, data-driven tools' usage is not universal, but deeply linked to socio-cultural contexts. The purpose of this paper is to display the need of adopting situated lenses, relating to specific personal and professional learning about data protection and privacy. Design/methodology/approach: The authors…

The Open University is a university that has been around for a long time, so that it is able to develop a learning process that demands the development of science and technology, both online and offline independently. Therefore, this study aims to describe and analyze the process and results of the development of a virtual science laboratory to…

ICTs have been increasingly involved in teaching-learning processes due to the potential offered by the tools as well as to the set of demands derived from the political and health situations of the social environment. In this sense, the introduction of virtual campuses as complex systems that centralize the entire technological component that…

Higher Education Institutions (HEIs) providing online education have been facing challenges in an increasingly competitive market. Consequently, brand equity has gained importance. This study takes a holistic approach and identifies the antecedents of brand equity and the impact these have on building brand equity of online universities. Data was…

Despite continuous discussions on Generative Artificial Intelligence (Gen AI) ethics in academia, limited studies examine the perceptions of students or the application of ChatGPT with non-traditional students. We report an exploratory single case of a two-week orientation offered to non-traditional students entering online bachelor's degree…

This white paper discusses a model of best practices to better identify and address plagiarism issues with students using AI. It serves as an example to help younger institutions that may not have a policy in place to recognize the importance of hitting this head-on. By creating a taskforce, we were able to quickly come to a resolution for a…

As online courses and degree program offerings at colleges and universities continue to grow, further exploration of the unique characteristics of distance education faculty is warranted. For example, research suggests faculty job satisfaction can impact the overall quality of online courses (Bolliger & Martindale, 2004; Bolliger et al.,…

This quantitative study intended to assess the overall effectiveness of online student services at Northern Kentucky University as perceived by students in the online accelerated RN-BSN program. The awareness, ease of access, utilization, and perceived value of academic advising, tutoring, and technological (IT) services were specifically…

The problem that was addressed through this study is that online undergraduate adult students, 25 years of age or older, do not persist to graduation at Caring University, a pseudonym for an online university. The purpose of this qualitative study was to investigate the perceptions of online adult undergraduate alumni about what motivated them to…

Remote learning was a key component of college strategies for addressing the COVID-19 crisis across the country. While many colleges already supported online delivery, others migrated course content to remote platforms for the first time. According to Holin IQ, the last half of 2020 saw the second largest amount of spending on information…