Volunteer programs, especially those for docents, may often be overlooked as learning opportunities rather than as a strategy for program delivery. Thinking about docents first as learners themselves, and then as partners in creating learning experiences for visitors, can create a meaningful shift in the relationship. By integrating concepts from…

As part of a broader evolution of our K-12 programming, the Art Institute of Chicago transitioned our docent program into a newly designed Volunteer Program, a process that was informed by rigorous research, reflection, and evaluation of our engagements with students and teachers. This case study offers a perspective on designing a new structure…

In recent years, the role of the professionally trained volunteer docent has taken many twists and turns. Guided by institutional strategies and missions, docent programs have flexed, shifted, and altered to meet institutional needs. This article provides an overview of recent trends and practices presented at the National Docent Symposium…

Over the past 10-15 years, the Volunteer Program at the Natural History Museums of Los Angeles County has undergone an immense transition. This program overhaul tackled historical methodology that had been creating barriers to participation, addressed the changing needs of modern volunteer audiences, and worked to highlight access and inclusion in…

Art museums around the world play an integral role in the formation and preservation of collective identity and national belonging. As part of wider efforts for social change, these institutions are being challenged to decolonize and confront racism with renewed and sustained focus. As such, they are thinking more deeply about how they engage…

As art museums increasingly commit to socially engaged practices that require critical ways of engaging with artworks, collaborators, and visitors, what does gallery educators' ongoing learning look like, and what motivates it? How does it inform or respond to change? Drawing on research with freelance gallery educators in Scotland, this article…

In the last decade, explorations into the work of volunteer educators, titled "docents," within art museums revealed turbulent circumstances that led some institutions to alter their volunteer programs, if not end them entirely. How did art museums come to rely on volunteers to undertake such an important responsibility -- that of…