Volunteer programs, especially those for docents, may often be overlooked as learning opportunities rather than as a strategy for program delivery. Thinking about docents first as learners themselves, and then as partners in creating learning experiences for visitors, can create a meaningful shift in the relationship. By integrating concepts from…

As part of a broader evolution of our K-12 programming, the Art Institute of Chicago transitioned our docent program into a newly designed Volunteer Program, a process that was informed by rigorous research, reflection, and evaluation of our engagements with students and teachers. This case study offers a perspective on designing a new structure…

In recent years, the role of the professionally trained volunteer docent has taken many twists and turns. Guided by institutional strategies and missions, docent programs have flexed, shifted, and altered to meet institutional needs. This article provides an overview of recent trends and practices presented at the National Docent Symposium…

Over the past 10-15 years, the Volunteer Program at the Natural History Museums of Los Angeles County has undergone an immense transition. This program overhaul tackled historical methodology that had been creating barriers to participation, addressed the changing needs of modern volunteer audiences, and worked to highlight access and inclusion in…

Science museums and similar institutions provide informal science and environmental education, both on museum grounds and out in the community. Since 2007, the Phillip and Patricia Frost Museum of Science in Miami, Florida, USA, has run Museum Volunteers for the Environment (MUVE) program, a conservation volunteer program that is also an effective…

The wisdom of Audre Lorde informs us that "the master's tools will never dismantle the master's house." The origins of many museum collections are that their objects were obtained by colonizers who became the masters of colonized people's cultural heritage. One of the master's tools has always been to create and benefit from a system of…

In the last decade, explorations into the work of volunteer educators, titled "docents," within art museums revealed turbulent circumstances that led some institutions to alter their volunteer programs, if not end them entirely. How did art museums come to rely on volunteers to undertake such an important responsibility -- that of…

Docent programs are in flux. Many institutions have rethought their programs to encourage more diverse voices: some have eliminated the docent role, while others have changed their structure and offered additional training. When The Huntington Library, Art Museum, and Botanical Gardens decided to invest in its docent program as part of an…

As art museums increasingly commit to socially engaged practices that require critical ways of engaging with artworks, collaborators, and visitors, what does gallery educators' ongoing learning look like, and what motivates it? How does it inform or respond to change? Drawing on research with freelance gallery educators in Scotland, this article…

As with many Volunteer Programs, volunteerism at Filoli began in support of a fledgling organization in 1975. Initially a separate nonprofit, Friends of Filoli was created with the purpose of fundraising and other support, but was dissolved in 1989 as it was not self-sufficient. The leadership structure, however, remained and later merged with the…

Informal learning experiences can provide valuable visitor-to-staff interactions that require skilled staff--often volunteers--to adjust to the needs of each visitor group. These experiences are often less regimented to provide increased flexibility for both the museum and the volunteer, allowing for more diversity of volunteer support. This…

School tours are an integral part of museum education programming and often account for a large percent of museum audience attendance. While student demographics have changed over the last century, the demographics of museum educators, particularly those leading K-12 tours has remained predominately White. Though this is common knowledge across…

Understanding the weight of words and how they are used as signifiers of social and political ideas became important during the Transatlantic Seminar -- a four-day seminar organized by Fulbright Germany and the Leibniz Association, in cooperation with the Smithsonian Institution in Washington, D.C -- and a glossary of sorts resulted. In exploring…

Implementing a standardized interpretive training and mentoring program across multiple departments has helped created a shared language that staff and volunteers use to collaborate and evaluate interpretive programs and products. This has led to more efficient and effective training and measurable improvements in the quality of the visitor's…

Be they paid or volunteer docents, teaching staff members play an essential role in fulfilling a museum's mission. Yet the experiences that visitors have on docent tours--despite all of the time expended on docent training--are not often as powerful or meaningful as they could be. Knowing this, how can we support and empower docents as adult…