The Department of Veterans Affairs has an immediate problem at hand. Tens of thousands of employees are working in a high-stress work environment where fast-paced daily production requirements are critical. Employees are faced with a tremendous backlog of veterans' claims. Unfortunately, not only are the claims extremely complex, but there is…

This study examined the effect of civil servants' Self-Directed Learning Readiness (SDLR) and network literacy on their online learning effectiveness in a web-based training program. Participants were 283 civil servants enrolled in an asynchronous online learning program through an e-learning portal provided by the Regional Civil Service…

To conduct evaluations that can benefit individual programs as well as the field as a whole, environmental educators must have the necessary evaluation competencies. This exploratory study was conducted to determine to what extent a self-directed learning resource entitled "My Environmental Education Evaluation Resource Assistant" (MEERA) can…

The purpose of this paper is to outline government online training practice. We searched individual research domains of the human-dimensions of Human Computer Interaction (HCI), information and communications technologies (ICT) and instructional design for evidence of either corporate sector or government training practices. We overlapped these…

A case study focusing on learning outcomes from a web-based course and integration of new knowledge into work practices at the County Administration of Sweden is analysed. The study has a process-orientated longitudinal character combining different methodological approaches. The current work situation of the workers was studied using interviews.…

This study identifies and empirically tests factors that may influence learners' use of a computer-based training support system (TSS). The areas of research and theory were drawn from human-computer interaction, information and business management, and adult education. The factors suggested in the literature that may affect learner's use of a TSS…

This study compares the efficacy of interactive video (ITV) delivered instruction to traditional course instruction in three distinct learning environments: traditional face-to-face format, ITV host (instructor present), and ITV distant (instructor not physically present) sites. Data were obtained from a half-day professional development course…

Purpose: The purpose of this article is to evaluate the diffusion of and user response to an information technology support system (ITSS) which was designed to facilitate inter-organisational coordination and collaboration in the professional development of officers employed by local authorities (LAs). Design/methodology/approach: An action…