Like fine wines, Web 2.0 technologies get better with age. Gone are the days of the pointless chat room; this is the era of social networking juggernauts such as Facebook, MySpace, and Friendster. Services offered by these firms are helpful in facilitating connections among users in every industry and of every age. In higher education, however, a…

Not that many years back, portals were nothing more than splash pages from which users could click on links to navigate a school's web-based resources. Today, however, they are much more: single sign-on gateways that easily enable users to do everything from pay tuition and view transcripts, to purchase parking permits, and sell used books. Still,…

This article explores different approaches that facilitate online collaboration. The newest efforts in collaboration revolve around wikis. These websites allow visitors to add, remove, edit, and change content directly online. Another fairly affordable approach involves open source, a programming language that is, in many ways, collaborative…

Are colleges and universities doing enough to take advantage of Web 2.0 and social networking tools in their recruitment and retention efforts? "Not even close," says Sam Richard, a 23-year-old junior in the College of Public Programs at Arizona State University in Phoenix. Richard is one of six students in ASU's Student Ambassadors for…

Wikis and blogs may be today's Web 2.0 darlings, but forward-looking institutions are going after the next big thing: collaboration in real time. As mainstream technology has advanced and the cost of web conferencing has dropped, a growing number of institutions are finding creative ways to achieve synchronous collaboration. What's more, the…