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Direct linkSreenivasan, Nirupama Dharmavaram; Lee, Chei Sian; Goh, Dion Hoe-Lian – Program: Electronic Library and Information Systems, 2012
Purpose: The purpose of this study is to investigate airline users' microblog postings pertaining to their travel-related information exchange so as to assess their wants, preferences and feedback about airline products and services. Examining such real-time information exchange is important as users rely on this for various purposes such as…
Descriptors: Foreign Countries, Content Analysis, Internet, Feedback (Response)
Cahill, Kay – Program: Electronic Library and Information Systems, 2009
Purpose: The purpose of this paper is to demonstrate the work undertaken by Vancouver Public Library (VPL) in an effort to convert its website into a true virtual branch, both through the functionality of the website itself and by extending its web presence on to external social networking sites. Design/methodology/approach: VPL worked with its…
Descriptors: Strategic Planning, Public Libraries, Library Services, Electronic Libraries
Chew, Ivan – Program: Electronic Library and Information Systems, 2009
Purpose: The purpose of this paper is to present an exploratory survey as part of a presentation for the Bridging Worlds 2008 conference. It seeks to understand how library institutions in the South East Asia (SEA) region have implemented Web 2.0 technologies--blogs, RSS feeds, wikis, or the use of services like Flickr, YouTube, de.lici.ous.…
Descriptors: Web Sites, Electronic Publishing, Public Libraries, Academic Libraries
