Community colleges serve a diverse population of learners including many older students counting on the community college for enhanced skills or personal enrichment. Many of these colleges target this population with programs designed specifically to meet the needs and goals of the older adult but may not consider this population when designing a…

This article presents the results from a usability study of the finding aid Web display at the Southern Historical Collection. The results show that Internet proficiency may be slightly more important than archival expertise when navigating online finding aids, that novice users are able to attain a considerable understanding of finding aids…

Research on cognitive modeling of information search and Web navigation emphasizes the importance of "information scent" (the relevance of semantic cues such as link labels and headings to a reader's goal; Pirolli & Card, 1999). This article shows that not only semantic but also structural knowledge is involved in navigating the Web…

Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College…