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Direct linkHaber, Natalie; Shelton, Steven; Chassaing, William – Journal of Library & Information Services in Distance Learning, 2018
User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…
Descriptors: College Libraries, Users (Information), Web Sites, Library Services
Kitalong, Karla Saari; Hoeppner, Athena; Scharf, Meg – Journal of Web Librarianship, 2008
Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to…
Descriptors: Protocol Analysis, Academic Libraries, Web Sites, Users (Information)
