Purpose: The purpose of this paper is to set out an argument for a way to design, implement and manage IS with an emphasis on first, the learning that can be created through undertaking the approach, and second, the learning that may be created through using the IS that was implemented. The paper proposes joining two areas of research namely,…

Discussion of workplace conflict management examines erroneous assumptions inherent in traditional reaction patterns, considers key elements of planning for conflict prevention, and some workplace strategies to help minimize conflicts. Several approaches to conflict management, and their outcomes, are highlighted, and stages of the…

Purpose: The purpose of this paper is to measure the effectiveness and practical utility of an organizational learning intervention for an organization that was not progressive, was not specifically chartered as a learning organization, and was situated in an urban, culturally diverse, and under-privileged community. Design/methodology/approach:…

The tremendous impact of technological change on human workers, coupled with declining resources in many college and university information technology programs, can create an emotionally and physically harmful environment for employees. They can also present an important opportunity for positively changing cognitive behavior and increasing…

This book is designed to provide school administrators and labor leaders with ideas about how to improve school district labor relations by incorporating the principles of Total Quality Management (TQM). In schools that apply the principles of Total Quality Education (TQE)--that is TQM as it modified to school practice--labor and management can…

This guide identifies selected workplace practices that individual businesses have used to become high performance work organizations. The guide, which is intended for managers, directors, labor leaders, workers, investors, and other individuals interesting in adopting high performance work practices, lays out the basic steps involved in…

This book advances the premise that teachers, in addition to students, must be viewed as customers of the school. Teachers' jobs and work environments must therefore be redesigned for maximum professional growth and development. Unless teachers are supported in developing a quality work environment, efforts to improve schools will be marginally…

This book discusses important issues of the day care profession. Topics include evaluation of the work place and the improvement of the day care environment for the benefit of staff, parents, and children. Organizational climate is considered in terms of the different types of early childhood programs and their relationship to current knowledge…

Developed by Laubach Literacy Action (LLA), this book is designed to help literacy programs develop professionalism, improve program quality, and operate their programs like businesses. Based on LLA's National Quality Standards for Volunteer Literacy Programs and the premise that tutoring services are enhanced by efficient program management and…

This sourcebook provides substantive ideas for private liberal arts colleges interested in assessing, enhancing, and maintaining the quality of the academic workplace. Additionally, it responds to some of the current trends affecting American higher education involving faculty worklife and development, problems associated with faculty shortages,…

This book is designed to accompany "A Good Place to Work: Sourcebook for the Academic Workplace" and represents a tool for colleges interested in supporting faculty morale and the quality of the academic workplace. The Audit, developed from a study by the Council of Independent Colleges, is organized into nine sections, each one focusing on an…

This essay reviews quality of work life as a management technique and argues that quality-of-work-life programs, conceptualized multidimensionally, offer a unique mechanism for improving working conditions in schools and within districts. A brief analysis of major management ideologies concludes that some techniques advocated under the label of…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…