The COVID-19 pandemic changed how organizational leaders managed their staff and handled operations. As those operational changes were implemented, the experiential learning theory (ELT) was practiced by the leaders, staff, and human resource development (HRD) practitioners. In general, employees' operational practices were created to work in a…

Purpose: Marginalization exists in many organizations, despite a zero-tolerance stance on discrimination, abuse and harassment. Human resource development (HRD) professionals are increasingly asked to respond to the calls for crucial conversations on race and diversity. However, traditional HRD methods and tools may not be sufficient to address…

Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

Purpose: The purpose of this paper is to contribute to the literature on issues regarding the influence of skill-polarized workplace on jobs, human capital and organization from human resource development's (HRD's) perspective, this research identified 30 displaceable skills from endangered jobs and examined 423 adult employees' awareness and…

There is contrary research around whether collaboration at work fosters individual learning and skill development. This study's purpose was to examine the relationship between social characteristics of jobs on adults' cognitive skills as measured by the Program for the International Assessment of Adult Competencies (PIAAC). For select industry…

Amidst ongoing racist violence in the United States, this article will recognize workplace-based efforts to act against racially motivated discrimination targeted at the Black community. More specifically, this article will examine anti-racist initiatives in the workplace by connecting these efforts to broader discussions of human rights,…

Cybersecurity is a worldwide issue and concern. Prior studies indicate that many people do not use cybersecurity best practices. Although these prior studies used large-scale surveys or interviews, this study used Q methodology [Q] because Q provides greater insight than Likert-format surveys. In fact, Q was created to scientifically study…

Digital inclusion is key to a better and fairer economic future where every Californian can thrive. But social and physical distancing requirements necessitated by the pandemic have shined a spotlight on the dramatic digital divide facing California's workers, as well as the inequities of that divide. It's time for policies to change so that every…

American jobs are undergoing massive technological transformation, with even entry-level workers now expected to use all manner of digital devices and equipment. To succeed in this rapidly transforming environment, workers need broad-based digital problem-solving skills that equip them to learn a wide variety of today's technologies and navigate…

This paper discusses productivity enhancement in tertiary institutions in Nigeria. It looked at the various strategies adopted to enhance workers' productivity in their workplaces. The paper contends that sincere application of specified motivational strategies, such as a good work environment, provisions of incentives as well as opportunities to…

This essay explores the intersection of employee engagement and workplace diversity and inclusion. The current trend of organizations fusing these two concepts has provided motivation to examine the (dis)connection between theory and practice. This essay advances the perspectives of practitioners, as well as a critical framework used to discuss…

Purpose: This study aims to examine the relationship between talent development environment (TDE) variables of job focus and long-term development with the workplace adaptation (WA) of Malaysian professional returnees as mediated by the organisational support. Design/methodology/approach: A total of 130 respondents who are Malaysian professional…

Purpose: The purpose of this paper is to develop a theoretical model of the determinants of workplace deviant behaviour among support personnel in Malaysian Public Service organisations. Design/methodology/approach: This study is based on reviews of past studies on workplace deviant behaviour. To conduct the literature review, several keywords…

In the last 30 years, there has been a shift towards using multicultural strategies. The constant shifts taking place in multi-ethnic, multicultural, and multinational workforces indicate that both administrators of these organizations and higher education practices must evolve to adapt to needs for changing skill sets. In the future,…

Transfer of training is the degree to which trainees can apply the knowledge, skills, and attitudes gained in training to the job. Currently only between 5% and 20% of what is learned in training is ever applied on the job. At this time, little is known about the effects of work environment factors, such as support, feedback, and goal setting, on…