Purpose: Marginalization exists in many organizations, despite a zero-tolerance stance on discrimination, abuse and harassment. Human resource development (HRD) professionals are increasingly asked to respond to the calls for crucial conversations on race and diversity. However, traditional HRD methods and tools may not be sufficient to address…

The main intent of the present research is to explore the particular practices of human resource management (HRM) to impact on sustainable assurance in quality higher education. Specifically, how promotion opportunity, performance appraisal, work condition and payment package influence teachers' job satisfaction which, in consequence, impacts on…

Many human resource managers face a dilemma. They would like to spend more time improving the overall work environment for employees. They want to help their executives save on workforce-related expenses, find and hire better talent, and improve existing talent through training and development. Unfortunately, most days, HR managers are stuck doing…

According to survey responses from 90 of 250 personnel directors, 49% indicated the diversity of workers was moderate to very high; 86% believe this will increase in 10 years; 61% feel their organizations are poorly prepared for diversity; and only 29% have diversity training. Top areas for manager training are interpersonal skills, understanding…

The challenge for human resource development managers is to design an environment that makes the most of productive people rather than perpetuating the factory system of work. (JOW)

In reference to Peter Kuchinke's manuscript, the author points out that current MBA programs suffer from a myriad of ills that are somehow detrimental to organizations and that there is a similar problem with human resource development (HRD) programs (hence the reference in the title to "birds of a feather"). In this article, he shares his…

Peter Kuchinke has written a powerful and relevant article that should generate much discussion in the human resource development (HRD) community. The focus of Kuchinke's paper is the question of whether HRD academic programs should emulate the value preference of business schools or march to a different drum. In this response, the author argues…

The influx of minorities into the workplace requires attention to their participation in workplace training, to race relations and organizational culture, and to potential communication difficulties. Human resource professionals must address cultural diversity issues as they affect the attainment of organizational goals. (SK)

Consists of five articles summarizing research in personnel administration during the past 25 years. Topics discussed include (1) the changing environment of the public personnel function; (2) human assessment; (3) human development, careers, supervision and discipline; (4) public service labor-management relations; and (5) compensation, benefits,…

This report outlines a program through which a State Employment Service, using existing resources, can provide employers and their workers with a broad range of technical services in order to improve productivity and make work more tolerable. The report is based on observations and analysis by a team of participant-observers of a Skill Improvement…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

Despite increased attention to learning within the workplace and investigation into the distribution and nature of learning-related activities, how these trends have impacted the role of human resource (HR) professionals has been less extensively examined. Studies examining their role indicate that HR development (HRD) positions name traditional…

A group of human resource development (HRD) practitioners participated in an innovative session on managing culture in the e-workplace. The session objectives were as follows: (1) bring cultural patterns of the e-workplace to the forefront; (2) discuss the impact of culture on performance improvement in the e-workplace; and (3) share resources for…

Rising competition in world and domestic markets for the past 2 decades has necessitated that U.S. companies undergo significant transformations to improve their performance with respect to a wide array of efficiency and quality indicators. Research on the transformations recently undertaken by some U.S. companies to boost performance revealed two…

An emerging U.S. employment system is the Security, Employee Involvement, and Training (SET) system. The system is characterized by the following: (1) a high degree of employment security based upon flexible job assignment; (2) employee involvement in problem solving and continuous improvement; and (3) continuous training of all employees. Case…