A training course for workplace education teachers had five modules: the changing workplace, its impact on workers, nonteaching roles of the practitioner, teaching skills for the workplace, and program management. Flexible delivery modes and mentoring were also featured. (SK)

Evaluation of a workplace literacy program at a mining and processing plant involved interviews with 15 participants. Most used learning guides and valued computer-based learning but disliked videos. Observing and listening helped them move from knowing about to knowing how. (SK)

Study of language/literacy needs of Sydney (Australia) local government found a strong oral culture among employees but management reliance on written communication. A multifaceted approach integrating literacy with other training programs was recommended. Literacy skills were vital to the process of award restructure (job reclassification). (SK)

Core principles of successful workplace literacy programs are relevance, integration of literacy and job skills, flexibility, continuity, and shared ownership and accountability. Success often involves complex negotiations to balance needs of employers, employees, and educators. (SK)