This article explores the writing and reading requirements of the literacy practices, events, and texts characteristic of work mediated by the online labor platforms of the gig economy, such as Airtasker and Freelancer, which bring together people needing a job done with those willing to do it. These emerging platform-based discourse communities…

This article reports on research addressing the role of incident reporting at the workplace as a textual representation of lean management techniques. It draws on text and discourse analysis as well as on ethnographic data, including interviews, recorded interaction, and observations, from two projects on workplace literacy in Sweden: a study in…

This article examines memory and distributed cognition involved in the writing practices of emergency medical services (EMS) professionals. Results from a 16-month study indicate that EMS professionals rely on distributed cognition and three kinds of memory: individual, collaborative, and professional. Distributed cognition and the three types of…

In the research project Literacy Practices in Working Life, the role played by reading and writing in common nonacademic occupations in Sweden was investigated. The results highlight not only some typical ways of using writing to frame units of work but also differences reflecting the main focus of work ("people" or "things")…

Examines how conflicts between management and workers over division of labor are enacted in two manuals--the official manual operationalizing Internal Revenue Service (IRS) regulations and a "translation" of the official manual--governing tax examiners' work in an IRS Service Center. Finds that systemic differences between the manuals…

This article seeks to explore the influence of the knowledge economy on the status of writing and literacy. It inquires into what happens to writers and their writing when texts serve as the chief commercial products of an organization--when such high-stakes factors as corporate reputation, client base, licensing, competitive advantage, growth,…

This article is concerned with characterizing literacy activity as it is practiced in professional workplaces. Its starting point is activity theory, which grew out of the work of Vygotsky and has been subsequently elaborated in Russia and elsewhere. First, the authors propose that existing versions of activity theory are unable to account…

Investigates normative longitudinal change in student writing during college. Selects nine measures as good representatives of nine factors--factors of independent and bound ideas, idea elaboration and substantiation, local cohesion, establishment of logical boundaries, free modification, fluency, and vocabulary. Finds that eight of the nine…

Draws on the perceptions and experiences of upper-division students enrolled in writing-intensive (WI) classes in their majors at a large state university. Discusses findings as they relate to the ideologies of writing across the curriculum and writing in the disciplines. Suggests greater attention to a field's inquiry methods and strategies for…

Examines mistakes in following instructions in an electronics factory. Explores the significance of the mistakes and a range of explanations for why they occur. Offers an expansive definition of what it means to be a literate, skills-rich worker, and urges vigilance against the tendency in both schools and workplaces to label and mislabel. (SC)