This interview guide can be used to determine whether a workplace literacy provider has the skills to develop and deliver a successful workplace literacy program that will meet the needs of a business and build the productive capacity of its employees. It can be used to assess the capabilities of a wide variety of literacy providers, including…

This product checklist can be used to determine whether a particular workplace literacy product (such as a series of instructional workbooks, curriculum guides, or computerized instructional systems), follows best practice and will meet the needs of a particular business firm and build the productive capacity of its employees. The checklist was…

This workbook is a guide for work teams focused on one part of the hiring process--interviewing potential employees. The following sections are included: (1) an overview--what can be learned from interviews; (2) constructing effective interviews--identifying the skills and qualities needed; developing appropriate questions; and gathering useful…

The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated…

This manual was developed as a guide for setting up a workplace education program. Based on the Workplace Education Project (WEP) in Peterborough, Ontario, the manual contains nine chapters that provide details of the WEP and suggestions for implementing the process in other locations. The first chapter provides a rationale for a WEP program, and…