This manual contains guidelines for implementing and maintaining Workplace Skills Enhancement programs. These guidelines are intended to be a resource to adult education directors and their staffs as they work with local businesses, industries, and organizations in combating adult illiteracy. The manual is divided into the key steps in…

This interview guide can be used to determine whether a workplace literacy provider has the skills to develop and deliver a successful workplace literacy program that will meet the needs of a business and build the productive capacity of its employees. It can be used to assess the capabilities of a wide variety of literacy providers, including…

As the technology of the workplace changes, U.S. workers are called upon to have increasingly high workplace literacy skills in order to remain competitive. These skills encompass more than academic skills of reading and arithmetic; they involve complex applications of reasoning and problem-solving skills. In order to meet the need for workers…

This product checklist can be used to determine whether a particular workplace literacy product (such as a series of instructional workbooks, curriculum guides, or computerized instructional systems), follows best practice and will meet the needs of a particular business firm and build the productive capacity of its employees. The checklist was…

A 2-year project was conducted to improve the productivity of the work force through improvement of literacy skills in the workplace by providing instruction to employees in the printing industry in the Baltimore (Maryland) metropolitan area; Carroll County and Charles County, Maryland; and York, Pennsylvania. The project was organized with input…

Directed at persons who are not experts in program evaluation or workplace literacy, this handbook provides various options and processes that can be used for formal evaluation of workplace literacy programs. The handbook is organized in six sections. An introductory section acknowledges the weaknesses of any evaluation attempt. In the second…

The Colorado workplace program completed an open-ended program evaluation that examined the following: how people involved in workplace learning change, what the shape of that change is, and what impact that change may have. It explored the perspectives of two groups closely involved in the workplace learning process: participants and their…

Through a federal grant, Salt Lake Community College (Utah), in conjunction with two area industries, implemented a workplace literacy project to serve 225 employees. The training included work-related curriculum and instruction in reading, English as a Second Language, oral communication skills, written communication skills, mathematics, and…

The Anchorage Workplace Literacy (AWL) program was designed to train adult workers who have inadequate basic skills. The "Skill Books Go to Work" model developed in a previous National Workplace Literacy Program was used and modified as needed for the job-specific environments of nine business partners. Job task analyses were done at the…

A reflective self-assessment process was used to evaluate Project RISE, a 1-year, federally funded workplace literacy project. The goal of the evaluation was to help staff understand their collective experience in a way that might help them to serve their clients more effectively in the future. A list of the most critical problems faced by staff…

For nearly 3 years, the Massachusetts Career Development Institute provided a workplace literacy program for 201 persons employed by the Geriatric Authority of Holyoke, Massachusetts, a major nonprofit nursing home and rehabilitation facility. The literacy program included adult basic education, English as a second language, and high school…

A 3-year workplace literacy project combined the resources and efforts of a junior and a technical college, literacy education providers, and businesses to implement an assessment and education program for textile workers. The program included four components: (1) reading, writing, speaking, listening, and mathematics skills; (2) creative…

A workplace basic skills project for the metal casting industry was established jointly by Central Alabama Community College and Robinson Foundry, Inc. Evaluation of the project was made through a commercial test of hourly workers' general literacy level gains, instructor-developed pre- and posttests of mastery of the industrial process and…

The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated…

This document consists of an evaluation report and a curriculum guide from a National Workplace Literacy project designed to demonstrate the process and effects of literacy classes held in work environments through the Yakima Valley (Washington) Opportunities Industrialization Center. The report notes the following results: (1) of 1,976 workers…