Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

Looks at how trainers can use managers and participants as resources in drawing up workshop objectives. Emphasizes planning as a critical first step in creating an effective workshop design. Examples focus on a one-day supervisory skills training workshop. (CT)

Workshops have been used successfully to teach oral delivery consultation skills in a counselor training program. The workshop is offered as a training tool in consultation skills. The use and purpose of workshops are presented, and procedures are demonstrated within counselor education courses. Benefits to counselor trainees are discussed.…

This document presents the final report of the "As Families Grow Older" project, a continuing education program for aging network service providers and family members in 23 counties throughout New Mexico which was designed to promote family well-being. It describes how the project, which was in operation from April 1986 through January 1987,…

Describes a model project developed to teach effective coping skills to the aged. Lists objectives of the program workshops and describes approaches to coping with stress due to life transitions. (Author/RC)

Presents a unique undergraduate course designed for the training and supervision of group leaders, and describes a combination of a didactic and experiential workshop and seminars for training and supervising group leaders. (Author)

Although much is written about the importance of parent/teacher communication with emphasis on the significant impact of parent/teacher conferences, teachers report a lack of formal training. Neither institutions of higher education nor the public schools appear to provide clear policy and procedure for parent/teacher conferences. Thus, teachers…

Describes a humanistic approach to in-service education called colearning, where participants are actively involved in the learning process. Colearning suggests that designers of adult learning experiences consider the relationship between adult development, life events, and resulting changes in learning patterns. Describes use of the concept in…

BORN FREE is designed as a collaborative effort of university-based counseling psychologists and field-site educators to reduce career-related sex stereotyping in 14 educational institutions. This report describes the evaluation of BORN FREE products and includes field testing of the three training packets for elementary, secondary, and higher…

The Unitas Therapeutic Community is a mental health treatment and prevention program for Hispanic and Black children and teenagers in the South Bronx, New York City. Based on theories of therapeutic community and social psychology, Unitas stresses psychological methodologies that cultivate the healing potential present in all interpersonal…