The recession, reorganization of work, and total quality management are spurring emphasis on creativity training in the workplace. A wide spectrum of techniques are being used to influence the generation of new ideas, although documentation of the benefits is difficult. (SK)

Elements to be included in a systematic approach to helping managers in their work and in the process to obtain relevant learning are outlined, along with methods of handling the interaction between the work pressures on managers and trends in the business environment. (MF)

This study investigated the relationship of the effects of library staff attitudes toward computer technology on their level of participation in a library computer literacy program. A series of in-service computer workshops at the University of Missouri-Columbia Libraries provided the opportunity to investigate computer anxiety among library…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

This manual is designed to provide a model for training college professors and instructors who are responsible for preparing educators and business professionals for occupations that place them in contact with young gays and lesbians. Eleven of the manual's 13 sections contain an extensive menu of practical activities, including structured…