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Peer reviewedFagan, Jody Condit; Calloway, Michele – Information Technology and Libraries, 2001
Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)
Descriptors: Academic Libraries, Comparative Analysis, Computer Software, Electronic Libraries
