This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…

A new Danish act regarding library service has initiated several projects in order to promote libraries and to provide library staff experience in using the Internet to communicate with end users. Most public Danish information is found on official World Wide Web sites, and there is a tendency to publish online versions instead of printed…

This report develops an analytical framework based on systems analysis for evaluating electronic question/answer or AskA services operated by a wide range of types of organizations, including libraries. Version 1.0 of this framework was applied in June 1999 to a selective sample of 11 electronic question/answer services, which cover a range of…

Reports on the current state of reference services on the World Wide Web and explains what a Web-based reference service is. Describes several models of handling requests, and explores the impact of these services on traditional reference services. Concludes that, to date, Web-based services have had little impact on traditional reference…

Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)

Gopher and other early implementations of the virtual library are being superseded by the World Wide Web concept of "the global village library." Public libraries are implementing institutional Web pages, patron access to Internetwide e-mail, interagency programs, and Web training. Legislative issues and implications for the future are…

Presents a brief introduction and overview to the World Wide Web. Includes Charles S. White's, "Where on the Web? Some Useful Sites for Social Studies Disciplines," Gene Cowan's, "How the Internet Works"( a colorful two-page poster), and "Internet Q and A" (four frequently asked questions). (MJP)

Identifies Internet sites and connects them to specific standards and performance expectations of the National Council for the Social Studies. Standards listed include Time, Continuity, and Change; People, Places and Environments; Individual Development and Identity; Global Connections; and Civic Ideals and Practices. Includes suggestions for…

The theme of the 2001 "ASIST" (American Society for Information Science and Technology) annual conference is "Information in a Networked World," which covers a broad range of theory and practice in information science. The program includes 52 refereed papers, 46 SIG and panel sessions, and 33 poster presentations. Topics include: digital…

This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…

This paper discusses a vision of the transformation of the library from a repository of printed material to a digital library serving as a complete information center where distant learners can obtain support for their educational aspirations. Future information centers will be distant learner-centered. Factors discussed include: (1) distance…

This paper presents an annotated bibliography of 69 articles published in the 1990s that examine the impact of technology on reference service in public, school, and academic libraries. The paper is organized in the following seven parts, each dealing with a different type of application of technology: (1) "General Change Caused by…

This paper describes the use of technology by students and their instructor in a course on multicultural education at Gallaudet University (District of Columbia). In the course, Multicultural Foundations of Education, each technology-based course component is designed to satisfy a specific constructivist learning objective. Students engage in…

Identifies and outlines key considerations that should influence the selection of instructional technology. Provides specific questions to ask about hardware, multimedia use, computer assisted instruction, and the Internet. Considers specific applications (and limitations) of these technologies with regard to specific social studies standards and…

This paper addresses several questions about digital libraries. What kinds of communities will digital library technology produce? The Web seems much more popular then electronic journals--does this mean that surfing will replace literature reading, and that "nerds" building HTML hierarchies will supplant publishers? Will this mean that…