A framework for the design of multi-channel (MC) applications in the cultural tourism domain is presented. Several heterogeneous interface devices are supported including location-sensitive mobile units, on-site stationary devices, and personalized CDs that extend the on-site experience beyond the visit time thanks to personal memories gathered…

Examines factors affecting the cultural appropriateness of Web-based course-support sites. Identifies a strategy for accommodating different values of these factors in Web-based course-support systems, based on a set of 10 design guidelines. Describes and evaluates the TeleTOP Method from the University of Twente (The Netherlands) to illustrate…