Describes a study where 66 subjects were asked to perform some predefined book purchasing task in a series of Web sites with varying interface quality. A strong relationship between interface quality and trust was found and some components of user interface quality were more important than others. Discusses implications for Web site design.…

Presents guidelines for making a Web site noticeable. Discusses submitting the URL to directories, links, and announcement lists, and sending the site over the server via FTP to search engines. Describes how to index the site with "Title,""Heading," and "Meta" tags. (AEF)

This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Describes the design and implementation of a system for the selective dissemination of information (SDI) from news articles via the World Wide Web, in Chinese and English, that focuses on multi-language filtering tools and follows a client-server model. System architecture and user-interest modeling are discussed. (LRW)

Describes the use of Spotfire, a starfield visualization tool, to generate interactive visualizations of log data, ranging from aggregate views of all Web site hits in a time interval to close-ups that approximate the path of a user through a site. Highlights current efforts and provides examples of the visualizations created in Spotfire.…

Introduces Information Management Assistants (IMAs). Presents work on an architecture for this class of system, and progress in implementing Watson, a prototype of such a system. Watson observes users in word processing and Web browsing applications and uses a simple model of the user's tasks, knowledge of term importance, and an understanding of…

Users in this study of two Web browsers had significantly higher success with Internet Explorer than with Netscape Navigator, made a variety of errors in several tasks, and those reporting higher self-confidence had significantly higher success scores. Results confirm the expectation that affective and cognitive measures add valuable user-centered…

Explores the utility of the intersection of genre theory and cognitive psychology in providing a meaningful framework for analysis and design purposes. Reports results of research into the elements of genre that influence users of digital documents and provides examples of the usefulness of this analysis in Web-based environments. (Author/AEF)

Managing a company's knowledge requires a different set of skills than are typically found in a corporate Web team. Chief among these is a "customer-obsessed" philosophy. The job of taking content, tools, and data and providing a platform that makes it meaningful is an inevitable next step for Web teams in the age of the new intranet.…

Describes the Alexandria Digital Library, a geolibrary that focuses on geographical locations. Topics include the evolution of the system and interface design; design goals; user communities, including earth scientists, information specialists, and educators; user evaluation methodologies and findings; and future possibilities. (LRW)

This paper describes a communication system accessible by a World Wide Web browser. The main advantage of this system is to encourage a collaborative way of learning using asynchronous communication channels. The conversation is strongly structured by the system itself which helps the users to coordinate their actions, playing their respective…

Examines Web site assessment criteria that producers of public information may use to evaluate the effectiveness of a Web site. The goal of this study was to design analytical tools from system-based techniques and user feedback with which federal Web site administrators can assess the quality of their Web sites. (Author/AEF)

Describes a study that investigated the effects of cognitive style (field dependent and field independent) and online database search experience (novice and experienced) on undergraduate World Wide Web search performance. Considers user factors to predict search efficiency and discusses implications for Web interface design and user training…

Presents findings from four studies of the prevalence of multitasking information seeking and searching by Web (via the Excite search engine), information retrieval system (mediated online database searching), and academic library users. Highlights include human information coordinating behavior (HICB); and implications for models of information…

This paper describes work aimed at catering the content of World Wide Web (WWW) pages to the needs of different users, including elderly people and users with vision and motor impairments. An overview is provided of the AVANTI system, a European WWW-based tourist information system that adapts Web pages to each user's individual needs before…