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Peer reviewedBaker, William H. – Business Communication Quarterly, 2001
Describes an approach to teaching students a basic design process for routine business documents like memos, letters, and reports. Outlines the design principles of HATS (Headings, Access, Typography, and Spacing), how they apply in before-and-after fashion to various documents, and discusses an assignment in which students redesign an existing…
Descriptors: Business Communication, Business Correspondence, Class Activities, Design
Gerson, Sharon J.; Gerson, Steven M. – 2000
This book guides students through the entire writing process--prewriting, writing, and rewriting--developing an easy-to-use, step-by-step technique for writing the types of documents they will encounter on the job. It engages students in the writing process and encourages hands-on application as well as discussions about ethics, audience…
Descriptors: Audience Awareness, Business Correspondence, Case Studies, Computer Mediated Communication
